Client Partner

The Client Partner (CP) is the end-to-end owner of a client relationship. As the primary face of YASH to the client, the CP is accountable for account growth, commercial health, client satisfaction, and delivery success — building executive relationships, driving account expansion, and orchestrating internal teams to ensure commitments are met. In developing markets where a separate Account Executive role may not yet exist, the CP may also drive new client acquisition — identifying, pursuing, and converting prospects while maintaining ownership of existing accounts.

• Client Ownership & Relationship Leadership
• Serve as the trusted single point of contact for assigned client(s)
• Understand client structure, decision-makers, IT landscape, and budget cycles.
• Build deep executive relationships and lead strategic governance/QBRs.
• Act as the client’s advocate internally while ensuring commercial discipline.
• Growth & Commercial Outcomes
• Own account-level revenue, margin, and pipeline targets.
• Drive upsell, cross-sell, and expansion opportunities within existing accounts across SLs and geographies.
• Own the entire L2C process; partner with Pre-Sales and Service Lines to shape and present winning proposals.
• In developing markets, proactively identify and pursue new customer contacts to expand YASH’s footprint.
• Lead client discussions on pricing, contracts, renewals, and change requests with support from Legal & Finance.
• Delivery Orchestration & Engagement Oversight
• Drive alignment with Service Lines to ensure quality delivery, SLA adherence, predictable execution, and strong client satisfaction.
• Collaborate with SLs to align on resourcing, transitions, and risk mitigation.
• Monitor client satisfaction and proactively address escalations or delivery risks
• Strategic Account Planning & Expansion
• Maintain a structured account plan including landscape, footprint, competitors, expansion strategy, etc.
• Track renewals, upcoming initiatives, and white space opportunities within the client.
• Contribute to thought leadership, case studies, and client advocacy efforts.
• Cross-Functional Leadership
• Partner with Business Development Leaders, SL Leaders, and Pre-Sales to shape integrated solutions.
• Drive coordinated pursuit motions (GTX/GTC) and ensure consistent governance across engagements.
• Mentor junior team members supporting the account.

• Account revenue growth (% YoY); revenue quality; margin improvement on engagements; net new revenue if applicable
• Service line, geography, and revenue expansion within account(s)
• Reduction in delivery escalations and transition risks;
  Client satisfaction / NPS
• Pipeline health and opportunity conversion rate

• Typically, 6–18 years of experience, depending on account complexity — ranging from early-career MBAs with strong client acumen to seasoned account leaders managing strategic portfolios.
• Proven ability to own, manage, and grow end-to-end client relationships — experience driving revenue, profitability, and delivery excellence across IT services or consulting engagements.
• Recognized as a trusted relationship builder — able to engage at multiple levels of the client organization, influence CXOs, and act as a strategic advisor.
• Demonstrated business acumen — skilled at balancing client success with profitability; experienced in renewals, pricing, contracts, negotiations and financial management.
• High aptitude and curiosity — able to connect technology, business, and strategy to create client value.
• Excellent communication, articulation, and executive presence to build lasting client trust.
• Collaborative, empathic, and influential leader – able to align internal teams to drive outcomes without formal authority.
• Technically fluent and business-savvy — understands YASH’s technology portfolio and connects it to client priorities.
• Execution & detail-oriented; ensures commitments are met through structured governance and proactive problem-solving.