Warranty Consultant; Claim Review & Validation

Career Area

Product Support

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team that cares not just about the work we do – but also about each other. We are makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

• Location: Peoria, IL (United States)
• Required Travel: Up to 10% (Domestic + International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

• Perform detailed review of claims and identify errors and corrections
• Review data, identify trends and make recommendations for claim processing improvements
• Provide reporting and feedback to warranty team members
• Represent Global Warranty through participation in various continuous improvement projects
• Answer warranty‑related questions from dealers and internal partners

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• A bachelor's degree or equivalent experience
• 5+ years of relevant work experience
• Excellent skills in collaboration, change management, attention to detail, and data analytics/interpretation
• Experience working with Caterpillar dealers, product groups, or industry teams, ideally in product support
• Broad company knowledge and understanding of dealer repair operations
• Ability to effectively handle difficult and/or sensitive situations with appropriate professionalism to achieve desired outcomes
• Knowledge of Caterpillar products, warranty policies and processes
• Knowledge of Caterpillar systems (SIMS, RWA, CCSi, SCAS, Claimsi, Power
  
  BI, Snowflake, etc.)

Through it all, we are one team – creating and delivering world‑class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced‑carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disabi…