Analyst, Sales Services

We are looking for an administrative professional to join our Customer Service team!

• Assist clients via meetings and email, answer questions, and record them in the CRM.
• Maintain effective communication with clients and internal teams, ensuring high satisfaction.
• Encourage and provide support in the use of the Extranet Portal.
• Support the sales team in administrative processes and order tracking.
• Monitor orders and work with logistics to ensure on-time deliveries and resolve inconsistencies.
• Produce and update sales reports and service indicators.
• Interact with internal departments and carriers to resolve delivery and order issues.
• Organize forms, ensure data accuracy, and support overall operational flow.
• Coordinate the sending of marketing materials and support to consultants.
• Work on projects in the area, prospecting and proposing topics, executing initiatives, as well as performing other activities related to the project development cycle.

• College degree in fields related to the position;
• Experience with customer service;
• SAP - SD Module;
• Advanced Excel, Word, and PowerPoint skills.