Xfinity Retail Sales Consultant

Job Summary

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to achieve a world‑class sales and service experience. Works with moderate supervision/guidance and is accountable for individual results and impact on the team.

• Passionately represent products and services by sharing and demonstrating product knowledge with customers.
• Takes a customer‑first approach with all customer interactions, listening to and evaluating customer needs to provide appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive onboarding activities and ensures customers fully understand how to use and manage all company products/services.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues, as appropriate.
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
• Complies with all company and retail operational policies and procedures.
• Completes training requirements and actively engages in team huddles and learning.
• Knows and understands the sales compensation plan and its key elements.
• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedules, and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
• Must be able to carry and lift up to 25 pounds, stand and move about the store constantly.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles and make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be an enthusiastic learner, user, and advocate of our game‑changing technology, products, and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self‑Motivation
• Critical Thinking / Problem Solving
• Communication
• Resilience
• Professional Integrity

• Base Pay: $15.63
• Total Target Compensation (Base Pay plus Targeted Commission): $23.32
• Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class benefits to eligible employees.

High School Diploma / GED

—

2–5 Years

Associate

Full‑time

IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications