Retail Sales Manager

Overview

My Wireless is an AT&T Authorized National Retailer with more than 240 locations throughout the United States and Puerto Rico. We are inviting an experienced Retail Sales Manager to lead a high‑performing retail team at a My Wireless store and help grow our customer base and sales results.

• Coach and develop team members to achieve company‑established Key Performance Indicators.
• Maintain location staffing through employee retention, recruiting and training.
• Build a steady client base by ethical, customer‑centric business practices.
• Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
• Maintain a clean and safe store environment through inventory counts, device security and merchandising in adherence to company standards and policies.
• Initiate, coordinate and enforce operational policies and procedures.
• Uphold the stability and reputation of the location by complying with legal requirements.
• Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks.

• 1 year management experience in a similar field (Required), preferably in the Wireless Industry.
• 1 year retail or customer‑facing sales experience (Required).
• Ability to work flexible hours including evenings, weekends and holidays (Required).
• Demonstrated ability to meet performance and operation standards (Required).
• Ability to motivate, lead and coach to results (Required).
• Strong organizational skills and attention to detail (Required).
• Highly effective communication and interpersonal skills (Required).
• Bilingual (Preferred but may not be required depending on location).
• Bachelor’s degree (Preferred).
• Retail or customer‑facing sales experience in the telecommunications industry (Preferred).
• Experience prospecting through outbound calls (Preferred).
• Must be at minimum 18 years of age, legally able to be employed in the US and have a high school diploma or equivalent (Required).

• Strong base pay and a commission and bonus schedule that rewards hard work, dedication and commitment to excellence.
• Ongoing paid training.
Exciting career paths and growth potential.
• Uncapped commission program when meeting or exceeding sales goals.
• Medical, Dental and Vision coverage.
• Life Insurance.
• 401(k) Retirement Program.
• Paid Vacation Time.
• Total Pet Plan and Pet Insurance.
• Employee Assistance Program.
• Discounts on our latest devices and AT&T service plans.
• Welcome kit of fun gear to get started that includes 2 AT&T work shirts and personal protective equipment.
• Exclusive sales contests and incentives for hitting key AT&T initiatives.

My Wireless is a fast growing AT&T Authorized National Retailer with more than 240 locations throughout the United States and Puerto Rico. Our mission is to inspire team members through journeys that instill knowledge, habits and skills to connect with our customers to realize goals and aspirations, one milestone at a time.

My Wireless is an equal opportunity employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state, and local laws.