Rock Specialist

Company Description

The Rock Specialist is responsible for the administration, optimization, and strategic use of Rock RMS to support organizational goals. This role ensures system reliability, data integrity, and effective collaboration across ministries and departments while providing training and support to staff and volunteers.

Job Description

Key Responsibilities

Rock RMS Administration

• Configure and maintain Rock RMS modules, including People, Groups, Check-In, Workflows, Dashboards, Plugins, Reports, and Registrations.
• Manage user permissions and system security protocols.
• Oversee Rock RMS updates, testing, backups, and overall system reliability.
• Serve as the primary administrator and liaison with leadership for Rock RMS initiatives.

Data Management & Reporting

• Ensure data integrity by identifying and resolving duplicates.
• Develop, maintain, and distribute reports and dashboards for leadership and ministry teams.
• Collaborate with the Data Analytics team to maintain accurate and actionable data.
• Write and optimize SQL queries (or demonstrate willingness and ability to learn SQL).

Technical & Strategic Collaboration

• Partner with ministries and departments to understand end-user requirements and translate them into functional Rock RMS solutions.
• Recommend and implement system enhancements to improve efficiency and user experience.
• Work closely with IT teams and vendors to address customizations, bug fixes, and technical issues.
• Support CRM functionality and leverage no-code/low-code features within Rock RMS.

Registration & Plugin Management

• Assist ministry leaders and regional managers with event setup and registration processes.
• Troubleshoot registration and transaction issues promptly.
• Build and manage event registrations, payment workflows, and attendance tracking.
• Maintain and update community plugins such as MyWell, Push Pay, Ministry Safe, and Clearstream.

Website & Communications

• Update website content and manage content channels through Rock RMS.
• Design and schedule email and SMS communications to engage the congregation effectively.

Training & Support

• Provide training and ongoing support for staff, volunteers, and congregation members on Rock RMS and related tools.
• Develop comprehensive training materials, including user guides and documentation.
• Offer on-call support during services and events as needed.

Security & Compliance

• Conduct annual Rock RMS administrative audits to ensure compliance and security.
• Stay informed about new Rock RMS features, updates, and best practices.

General Responsibilities

• Manage and prioritize Rock RMS work requests using project management tools.
• Act as a gatekeeper for Rock RMS requests to maintain system alignment and integrity.
• Evaluate feature requests and document workflows for future reference.
• Demonstrate technical curiosity, a passion for ministry, and a commitment to continuous learning.
• Perform other duties as assigned.

Qualifications

Qualifications

Character & Chemistry

• Demonstrates personal integrity, humility, and spiritual maturity.
• Actively engaged in CCV's community or home church through worship, tithing, and group participation.
• Models CCV's values and mission in personal and professional life.

Qualifications & Skills

• Strong understanding of Rock RMS or willingness to learn quickly.
• Ability to work collaboratively across departments and communicate technical concepts to non-technical users.
• Problem-solving mindset with attention to detail and data accuracy.
• Familiarity with SQL and database management (preferred).
• Excellent organizational and time-management skills.

Education

• Bachelor's degree in information technology, Computer Science, Data Analytics, Business Systems, or a related field is preferred.
• Equivalent experience in database administration, CRM systems, or church management software will be considered.
• Certifications in SQL, Database Management, or Rock RMS Administration (if available).

Experience

• 2-4 years of experience in CRM administration, database management, or church management systems.
• Hands-on experience with Rock RMS or similar platforms (e.g., Planning Center, Fellowship One).
• Strong background in data integrity, reporting, and user support.
• Experience with SQL…