Therapy Referral Coordinator

Overview

At Ortho Arizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, Ortho Arizona has become the premier orthopedic group across the valley with over two dozen locations and more than 75 orthopedic specialists. Our multi-specialty orthopedic clinics offer services such as Pain Management, Physical & Hand Therapy, Athletic Performance, X-ray and MRI, Instant Ortho™ (Walk-In Clinic for Urgent Orthopedic Conditions), and more.

We are looking for professionals who want to work for a fast-growing organization with a strong reputation for providing comprehensive high-quality musculoskeletal care.

As a Therapy Referral Coordinator with Ortho Arizona, you will coordinate and schedule physical therapy new patient appointments, communicate necessary information to patients, staff, and therapists, and support accurate, timely patient documentation and referrals.

• Preemptively coordinate and schedule physical therapy new patient appointments using internal referral reporting systems.
• Communicate necessary information to patients, staff, and therapists.
• Verify necessary information and record information in patient’s medical record.
• Answer telephone, screen calls, clear voicemail, and return patient calls in a timely manner.
• Answer questions regarding patient’s upcoming appointments.
• Update patient information in the patient electronic medical record.
• Register patients in the patient electronic medical record as applicable.
• Confirm patient demographics and paperwork for accuracy, completions, and missing information.
• Ensure the proper clinical chart documentation and referral orders are present for all new patient appointments.
• Relay prior authorization and/or referral needs to the authorization team and desk staff in accordance with patient insurance coverage prior to services being rendered.
• Notify all applicable staff as to status/completion of above processes.
• Courteously interact with patients, family members, visitors, and members of the health care team; direct patient questions/concerns to the appropriate department; keep patients informed of auth/referral status.
• Schedule patients for follow-up office visits or procedures.
• Assist in uploading medical records to the patient electronic record.
• Assist with proper routing of incoming faxes and documents.
• Maintain medical records in accordance with practice policies and procedures.
• All other duties as assigned.

• High school Diploma or GED.
• Accurate typing skills, minimum 50 words per minute.
• Knowledge of medical terminology.
• Customer Service skills:
  Excellent written and verbal communication skills.
• Working knowledge of computer programs.
• 1 year experience of referrals and insurance verification.

• 2-3 years of medical front office experience.

• Robust paid time off package including sick time, holidays, and paid time off.
• Medical with multiple plan options.
• Health Savings account with company contributions.
• Dental & Vision insurance.
• 401(k).
• Pet insurance.
• protection & Legal assistance.