Center Care Team - Care Navigator, Bilingual

Center Care Team - Care Navigator, Bilingual

Join Arch Well Health as a Care Navigator and play a crucial role in providing a positive, welcoming experience for our members and their families. You will be the guide for members from arrival to departure, ensuring every member has a positive experience and their care needs are met.

The Care Navigator encourages a caring environment, offering a strong customer‑service orientation, love for senior care, and a willingness to go the extra mile.

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check‑in process.
• Update member information in the electronic medical records system.
• Schedule appointments and coordinate referrals for a multi‑disciplinary care team.
• Assist members with filling out paperwork through electronic kiosks, as needed.
• Request medical records and upload documentation to the electronic medical records system.
• Field questions from prospective and established members, as well as their adult children.
• Manage the phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual.
• Assist with center events, as needed.

• Excellent customer service skills, with a positive and welcoming demeanor.
• Passion for providing a quality experience for our senior members.
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems.
• High level of organization and attention to detail.
• Strong written and verbal communication skills.
• Proficient PC skills, including Microsoft Office Suite.
• Ability to maintain professionalism and flexibility in a changing work environment.

• Associates degree preferred, or equivalent experience.
• Must be bilingual (language dependent on member demographics) and able to pass formal proficiency exam as part of the selection process.
• Minimum of one year of work experience in a clinical setting or similar.
• Experience working with EMR systems is a plus.
• Embodies and serves as a role model of Arch Well Health’s values:
• Be compassionate
• Strive for excellence
• Earn trust
• Show respect
• Stay resilient
• Always do the right thing

At Arch Well Health, we’re creating a community of caring designed to help our members stay healthy and engaged. We focus on strong provider‑patient relationships, routine wellness, and staying active to provide a higher level of care and better quality of life for seniors. Our value‑based care model prevents illnesses while keeping members healthy and happy in every aspect of their lives.

We deliver best‑in‑class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and be part of a vibrant, wellness‑focused community. Arch Well Health is an equal‑opportunity employer that provides consideration for applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.