CASE MANAGER

Position: CASE MANAGER 3
DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CASE MANAGER 3

Job Location:

Division of Developmental Disabilities (DDD)

8990 W. Peoria Ave - Peoria, AZ 85345

Posting Details:

Salary: $52,000 - $56,000

Grade: 18

Closing Date:
February 6, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video.

Come join the DES Team!

DES, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager 3. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but not limited to:

* Driving a vehicle to conduct on-site visits to members/families' homes, school and/or program sites to develop relationships and to discuss service needs and supports

* Developing, writing, reviewing, monitoring, and evaluating Individual Support Plan (ISP) in accordance with mandated timelines and documenting individual progress and concerns, and completing appropriate referrals to community agencies

* Researching community for available resources to meet needs identified in ISP and to inform member of resource options

* Facilitating meetings and program visits to assist with member/family choices; completing referrals for assessed/covered services

* Collaborating with community agencies to provide assistance and support to members and families in crisis

* Mentoring and training new and existing team members in the unit

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

* Health Insurance Portability and Accountability Act (HIPAA)

* Methods, procedures, and techniques used in the development of Individual Support Plans

* Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities

* Principles and practices of case management

Skill in:

* Oral and written communication

* Initiating, developing, and maintaining member service plans

* Interviewing, counseling, and interacting with members and family members

* Problem identification and resolution

Ability to:

* Maintain confidentiality

* Work independently and within diverse teams

* Lead a team of Case Managers and support staff in the absence of the supervisor

* Drive a vehicle

Selective Preference(s):

N/A

Pre-Employment Requirements:

* Candidate must be an Arizona licensed Registered Nurse in good standing OR possess a Bachelor Degree in Social Work (SW), OR possess a Bachelor's degree in Psychology, Special Education or Counseling AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR Candidate must have a minimum of two (2) years' experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI).

For Case Managers who will serve persons who are elderly and/or persons with physical or developmental disabilities and determined to have an SMI the requirement is as follows:
One (1) year of case management experience serving elderly and/or persons with physical or developmental disabilities, AND Two (2) years of case management experience serving members determined to have an SMI

* A Bachelor's degree in Human Service, Behavioral Science or related field AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental Illness (SMI) OR Associate degree in Human Service, Behavioral Science or related field AND have at least one (1) year experience providing case management…