ASSET Protection​/Safety Investigator; W

Job Description - ASSET PROTECTION/SAFETY INVESTIGATOR (Full Time w/Benefits) (260000LW)

Job Description

260000LW

United States-Florida-Pensacola

Pensacola

Responsible for protecting Navy Exchange assets through investigative strategies and auditing controls designed to prevent and minimize loss.

Maintain surveillance throughout assigned Navy Exchange facilities to identify and detect suspicious activity contributing to external and internal losses.

Utilize overt and covert Closed‑Circuit Television (CCTV) systems and other surveillance techniques.

In accordance with established NEXCOM Loss Prevention & Safety (LPS) policies and procedures, detect and detain individuals suspected of shoplifting.

Investigate incidents of fraud, waste, and abuse as directed.

Prepare case reports, investigative notes, and process evidence per NEXCOM LPS standards.

Conduct investigative research into cash variances and suspicious register transactions using ASPECT Point of Sale Exception Reporting Systems, the In‑Store Processor, and other investigative tools.

Conduct accident investigations involving associates and customers, including report writing and obtaining photographic evidence, in accordance with NEXCOM guidelines.

Maintain absolute confidentiality of all investigative research and case information.

Conduct audits, as directed by the Loss Prevention Safety Manager or Supervisor, of cash registers, cash offices, retail inventory controls, and service operations.

Monitor Known Theft evidence, Lost & Found programs, and Access Control policies specific to assigned facilities.

Assist with and monitor the destruction and disposal of zeroed‑out merchandise in accordance with NEXCOM policies.

Maintain knowledge of inventory shrinkage factors, High Shrink Departments, and strategies to address shrinkage concerns.

Maintain physical security of NEX facilities, adhering to site‑specific opening/closing procedures, Key Controls, Electronic Article Surveillance (EAS) policies, and Intrusion Detection System alarm protocols.

Conduct inspections of fire suppression systems, emergency equipment, and workplace hazards to ensure fire safety compliance.

Assist management with facility evacuations and implementation of Force Protection and Anti‑Terrorism measures.

Testify, as required, in criminal and civil court proceedings, including Military Courts Martial, command disciplinary proceedings, and administrative hearings.

Adhere to prescribed work schedules in the best interest of the NEX.

Maintain a professional image and demeanor in appearance and communication at all times.

Comply with department dress code as prescribed by the Loss Prevention Safety Manager or Supervisor.

Promote and adhere to NEXCOM LPS programs, including Civil Recovery, Y.E.S. (Youth Education Services) for juvenile shoplifters, Code Adam, and the IDEAS Reward Program.

Assist, as directed, with LPS training and awareness initiatives for NEX associates.

Perform other related administrative and investigative duties as assigned.

Candidates must be eligible for and obtain a Secret Clearance within six (6) months of appointment. Failure to obtain clearance will result in termination.

One (1) year of responsible experience in clerical, office, or retail sales/store work of any kind.

Experience must demonstrate the ability to perform satisfactorily in the position to be filled.

One (1) year of experience demonstrating knowledge of general law enforcement methods and techniques OR

Experience in investigative‑type work that included:

• Protection of property, equipment, or materials
• Enforcement of rules and regulations
• Effective person‑to‑person communication and relationship management

For the required two (2) years of experience, one (1) year of academic study above the high school level may be substituted for each year of experience.

Academic study must include at least six (6) semester hours in one or more of the following subjects: