Commercial Account Executive

EMR USA is seeking a driven and customer-focused Account Executive to join our team. In this role, you will be responsible for developing, securing, and maintaining strong customer relationships within the metals and recycling industry. We are looking for someone with strong business acumen, industry awareness, and a proactive approach to customer service.
If you're a team player with a strong work ethic and a desire to build lasting partnerships, we'd love to meet you.
What You'll Do

Secure new customer accounts and grow existing relationships

Serve as the primary point of contact for customers and sales inquiries

Provide quotes, handle correspondence, and deliver exceptional customer service

Educate customers about EMR's capabilities and how we support their success

Maintain accurate and up-to-date customer records

Submit weekly activity and call reports

Manage accounts to ensure mutually beneficial outcomes for EMR and our customers

Build professional relationships with key customer and vendor contacts

Attend sales meetings, training sessions, conventions, and trade shows

Gather and report competitive insights from the field

Represent EMR at industry events and public-facing activities

Stay current on industry trends to ensure our services exceed customer needs

Perform special projects and other duties as assigned

What You Bring

Willingness to work in the yard for 3-6 months for metals/operations training

Willingness to travel to build and maintain customer relationships

Ability to perform independent market research

Excellent written and verbal communication skills

Ability to communicate technical information in a business-friendly manner

Strong problem-solving abilities and the ability to meet deadlines

Proficiency with Microsoft Word, Excel, and general computer skills

Strong customer service mindset, initiative, and ability to work independently

Education & Experience

Bachelor's degree or equivalent work experience

Minimum 2 years of experience in industrial sales or customer service

Work Environment &

Physical Requirements
This role is primarily office-based but includes regular visits to production environments. You may be exposed to:

Moving mechanical parts

All weather conditions

Loud environments requiring ear protection

Physical requirements include:

Sitting, standing, and walking for extended periods

Frequent bending and kneeling

Lifting up to 50 lbs.

Operating computers, phones, and office equipment

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