Retail Sales Associate

Overview

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business.

The Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. The associate will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales Associate earns an hourly wage plus commission based on productivity.

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, walking, etc.).
• Ability to work with firearms and to become firearms certified (where applicable).
• Minimum Age: 18 years old;
  High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment; basic math; cash handling experience preferred.
• Must be able to work a flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business: most stores open 9AM–6PM; some locations closed Sundays.
• Earned Wage Access program: withdraw up to 50% of wages up to seven times per payroll cycle (second day of employment).
• Ability to earn unlimited commissions above hourly base rate.
• Paid vacation: one week after six months; additional week after one year; two weeks after each anniversary; 120 hours after five years (adjusted for local requirements).
• Sick/Personal time as described by policy and local requirements.
• Employee discounts from first day of employment.
• Tuition reimbursement up to $2,000 per year for full-time employees.
• Access to discounts through First Cash Perks and Pet Insurance.
• Auto-enrollment in 401(k) after six months.
• Access to Earned Wage Access and other benefits as described.

Pawnbrokers have the potential to earn 2–8% commission based on the gross profit of personal performance. Details are provided during the interview process. Pay rates and commissions are subject to applicable laws and internal policies.

First Cash Holdings, Inc. is an Equal Opportunity Employer. The company provides equal employment opportunity regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided where qualified.