Business Support Specialist

Title and Location

Business Support Specialist - Pensacola, FL or Vienna, VA or 100% remote

Initial 6 months plus extensions. US Citizen, GC Holders or Authorized to work in US.

Responsible for receiving escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, policies and procedures. Conducts research and responds to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision. Assists with comprehensive testing and implementation of enhancements to existing software and new systems. Performs complex/difficult tasks with considerable latitude.

• Analyze, research and resolve problems and discrepancies related to member accounts/loans.
• Ensure software/systems meet regulatory and procedural requirements.
• Develop and recommend enhancements to improve operational processes and procedures.
• Identify and detect errors/omissions; resolve or arrange for resolution.
• Participate in cross-organizational task groups concerning new automated systems, products and/or services.
• Perform research for process improvements.
• Recommend corrective action when discrepancies occur.
• Resolve issues relating to General Ledger accounts and/or systems.
• Test and implement software and/or processes.
• Work with other business units to resolve systems and equipment issues.
• Perform other duties as assigned.

• Ability to work independently and in a team environment.
• Advanced knowledge of branch systems and processes.
• Desired:
  Advanced knowledge of products, services, programs, policies and procedures.
• Desired:
  Advanced knowledge of accounting, credit, and/or lending principles and techniques.
• Advanced research, analytical, and problem-solving skills.
• Advanced skill applying research and interpretation of findings to respond to requests for information.
• Advanced skill exercising initiative and using good judgment to make sound decisions.
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations.
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies.
• Advanced verbal and written communication skills.

As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals and always strive to stay ahead of the curve. Our core values are:
Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.