HR Shared Services Advisor

Title: HR Shared Services Advisor
Location: Pensacola, FL, Winchester, VA, Vienna, VA (HYBRID)
Duration: Initial 6 month contract with possible extensions
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.
• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications.
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately.
• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints.
• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services.
• Perform functions in adherence to defined service level agreements.
• Ensure compliance with all HR related policies, practices, and procedures.
• Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures.
• Perform research for process improvements; provide information to senior staff and leadership as directed.

• Advanced customer service focus and relationship management skills.
• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function.
• Familiarity with various Human Resource issues, services, and systems.
• Desired:
  Previous call center experience.
• Desired:
  Exposure to human capital management systems.
• Desired:
  Familiarity with Navy Federal products, services, programs, policies, and procedures.
• Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
• Effective database and presentation software skills.
• Effective organizational, planning and time management skills.
• Effective research, analytical, and problem-solving skills.
• Effective skill exercising initiative and using good judgment to make sound decisions.
• Effective skill maintaining accuracy with attention to detail and meeting deadlines.
• Effective verbal and written communication skills.
• Exposure to human capital management systems

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

Learn more about us at

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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