Site Operations Manager - Pensacola, FL

Overview

Job Category
:
Warehouse Management & Operations

Requisition Number
: SITEM
006585

Posted:
January 28, 2026
• Full-Time

Showing 1 location

Pensacola, FL 32505, USA

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you ll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

• Competitive Pay $87,500 annual salary + bonus opportunity
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

• Lead with Excellence: Oversee daily operations at one or more locations, ensuring seamless delivery, service, and pick-up of durable medical equipment.
• Drive Profitability: Monitor staffing, labor costs, and inventory to achieve budgetary targets while maintaining high service standards.
• Develop a Winning Team: Recruit, train, and coach warehouse and delivery technician staff to deliver outstanding results aligned with Dragonfly Health’s core values.
• Ensure Compliance: Uphold company standards, federal/state regulations, and CHAP guidelines in safety, inventory control, and equipment management.
• Be Hands-On: Supervise and participate in deliveries during business and after-hours to meet service targets and foster client relationships.
• Maintain Operational Excellence: Manage inventory, oversee vehicle maintenance, and ensure proper equipment handling and sanitization.
• Client Service: Address escalated service issues with urgency and care, creating win-win outcomes for patients, caregivers, and partners.
• Engage Locally: Build relationships in the community through in-service training, client visits, and proactive communication.

• Experience in Leadership: Proven success in managing operations, with at least 1-2 years in a senior or lead role.
• Business Acumen: Understanding of P&L management and experience in healthcare or durable medical equipment is strongly preferred. Knowledge of general business management as normally obtained by completion of degree in business or related field.
• Customer-Centric Mindset: Strong interpersonal and communication skills to manage relationships and resolve challenges with care. Ability to professionally communicate information to across all levels and audience groups.
• Energetic and Motivated: Initiative, creativity, and a commitment to building a highly supportive team environment.
• Technical and Physical
  
  Skills:
  
  Ability to lift and transport medical equipment (up to 75 lbs.) and perform on-call coverage as needed.
• Regulatory Knowledge: Familiarity with HIPAA, OSHA compliance and others as necessary.
• Technology: Telemetrics, Concur, Inventory Management Systems/DME Track. MS Office…