Referral Management Center Site Lead Position

Position Overview

The Lead serves as the on-site leader for a high-performing team supporting the IRMAC mission. This individual manages and mentors staff, reviews and approves timecards, monitors attendance and performance, and ensures adherence to established procedures and quality standards.

As the primary liaison ("bellybutton") between the Service Provider and the MTF
, the Lead communicates daily with the Government FRED to ensure contractual requirements are met, deliverables are on schedule, and operations run efficiently. The role also involves coordinating MTF-to-MTF referral workflows, attending policy and operational meetings, and maintaining a professional contractor presence on site.

The Lead oversees reporting activities, leads the clerical team, and supports daily operations related to specialty care referral appointing, referral review, beneficiary counseling, and referral tracking. This includes scheduling appointments in government systems, managing secure message requests, and coordinating with both MTF and civilian care providers.

• Required: High school diploma or GED

• Preferred: Associate's or bachelor's degree in healthcare administration, business administration, or a related field

• Experience:

  • Minimum of 2 years of supervisory or lead experience in a healthcare or administrative setting

  • Minimum of 1 year of experience in referral management, patient appointing, or medical administrative support within an MTF or similar healthcare environment (preferred)

  • Experience with medical terminology, scheduling systems, and healthcare communication protocols

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to learn and use government scheduling systems (e.g.,
  CHCS, AHLTA, MHS GENESIS
  )

• Strong understanding of referral management and MTF-to-MTF referral coordination

• Knowledge of HIPAA
  , medical ethics, and patient confidentiality

• Excellent leadership, communication, and interpersonal skills

• Strong analytical and organizational skills, with the ability to manage multiple priorities

• Experience monitoring metrics, ensuring contract compliance, and maintaining accurate records

• Must be able to obtain and maintain a favorable NACI background investigation

• Must read, write, and communicate fluently in English

• Demonstrated professionalism, reliability, and initiative in a fast-paced environment

• Must attend required meetings and coordinate with MTF and Service Provider representatives

• Compliance with all local base and MTF security, access, and operational policies