Credit Bureau Dispute Specialist

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TEKsystems is currently searching for qualified candidates to fill this opening for a Credit Bureau Dispute Specialist with a Fortune 100 Financial Institution. This is a HYBRID position and requires all candidates to be local to the Pensacola, FL area.

To investigate and respond to difficult indirect and/or direct dispute investigations and manual updates. Accurately process mortgage and equity loan, consumer loan, checking line of credit, credit card and student loan fraud disputes including basic identity theft cases.

• Process, resolve and respond to basic consumer disputes related to credit bureau reporting using appropriate Credit Bureau Dispute databases.
• Ensure accurate reporting to credit bureaus.
• Perform servicing functions related to disputes managed through vendors (e.g., E-Oscar/CBC Innovis, Atlas, and Lend Key).
• Research member credit history using servicing systems, correspondence, and member records regarding account activity and history.
• Review and interpret account information and, within defined circumstances and authority, update/correct records and system displays.
• Minimize financial risk to Credit Union by applying and ensuring compliance with applicable federal and state laws, rules, regulations, and Policies and Procedures.
• Remain alert to situational patterns of activity which indicate possible account fraud or abuse and advise Dispute and Fraud Section of suspicious activity.

Member will initiate a dispute in the credit bureau, which then goes to a vendor system (E-Oscar) and into Credit Union’s queue. The dispute specialist will then use Credit Union’s in‑house system to validate the account being disputed. Contractors will work with disputes from a loan or a credit card with Credit Union.

• Experience in member/customer service, preferably in a financial services organization.
• Ability to work independently and in a team environment.
• Effective research, analytical, and problem‑solving skills.
• Ability to maintain accuracy with attention to detail and meet deadlines.
• Effective verbal, interpersonal, and written communication skills.
• Experience in a clerical, technical, or administrative position responsible for researching and analyzing account data to process and solve problems.
• Ability to adapt to a rapidly changing environment.
• Self‑motivated with the ability to complete multiple tasks with minimal supervision.
• Experience in processing credit bureau disputes.
• Prior experience working with eOscar.
• Familiarity with Fair Credit Reporting Act and Metro 2 guidelines.
• Familiarity with applicable federal and state laws, rules, regulations that govern lending (e.g., Fair Credit Reporting Act, Metro 2 format requirements, NACHA regulations, Reg Z, etc.).

Monday‑Friday, 9:00am‑5:30pm CST.

Monday‑Friday, 8:00am‑4:30pm CST.

This is a Contract position based out of Pensacola, FL.

The pay range for this position is $16.07 – $16.07/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

• Entry level

• Contract

• Finance and Sales

• IT Services and IT Consulting

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

TEKsystems is an Allegis Group company.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.