Hybrid Customer Service Representative

Early-Stage Collections Representative

We are seeking an Early-Stage Customer Representative in the collection department to join our member services team. This role provides an excellent foundation for building a career in financial services, with comprehensive training and clear pathways for professional growth.

In this position, you will contact credit union members whose Consumer Loan or Credit Card accounts are in the early stages of delinquency (within 30 days past due). The focus of this role is member assistance and financial counseling, not aggressive collections tactics. You will work to understand each member's situation and help them identify solutions to bring their accounts current.

• Contact members with recently past-due Consumer Loan and Credit Card accounts to discuss account status and payment options
• Provide clear, empathetic financial guidance to help members understand their options and develop plans to resolve delinquency
• Document all member interactions and account actions in accordance with credit union policies and procedures
• Ensure compliance with all applicable federal and state regulations, as well as internal credit union guidelines
• Collaborate with internal departments to address member concerns and resolve issues efficiently
• Support early intervention efforts to minimize financial loss and help members maintain financial stability

• Strong verbal and written communication skills
• Ability to conduct professional phone conversations and discuss sensitive financial matters with tact and discretion
• Demonstrated organizational skills and ability to manage multiple accounts effectively
• Basic computer proficiency and comfort learning new systems
• Interest in financial services, lending, or member support
• Customer service experience is beneficial but not required

• Comprehensive paid training program with ongoing professional development
• Clear advancement opportunities within the organization
• Competitive compensation and benefits package
• Collaborative, member-focused work environment
• The opportunity to make a meaningful impact by helping members achieve financial stability

This role offers the chance to develop valuable skills in financial services, member relations, and problem resolution. You will receive thorough training and support as you learn to navigate early-stage collections with professionalism and empathy. For candidates interested in building a career in financial services or banking, this position provides strong foundational experience and growth potential.

Contract to Hire position based out of Pensacola, FL.

Pay range: $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jan 22, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.