Guest Services Assistant

Guest Services Assistant page is loaded## Guest Services Assistant locations:
Administration Building time type:
Full time posted on:
Posted Todayjob requisition :
R0001876##
** Dedicated to Excellence, Committed to Service
** Guest Services Assistant The Guest Services Assistant ensures that each guest visit to campus is a memorable, personal, informative, and authentic introduction to PCC. This position is charged to represent the mission of PCC to prospective students, parents, alumni, and VIP guests as a PCC ambassador.
** Provide Information Desk Leadership
** Provide staff leadership and a constant staff presence at the Information Desk. Assessing, coaching, and guiding our student Guest Services team as they greet and inform guests, answering ministry calls, providing accurate information to our guests, students, and PCC departments, and the support of campus event check-ins.
** Provide Oversight of PCC Campus Tours
** Oversee training and evaluation of each Student Tour Guide to ensure the communication and presentation meets expectations outlined in the PCC Tour Handbook. Provide weekly reports to the Director of Guest Services outlining how many guests toured daily and provide any valuable guest feedback to improve our guest experience.
** Oversight of Event Support
** Communicate interdepartmental and team responsibilities for yearly events. Each fall, interterm, spring, and summer the Guest Services Information Desk becomes the early and late check-in for the following events:
Welcome Weekends, Pre-term and Interterm, Eagles Classic Invitationals, College Days, Explore PCC, Alumni Homecoming, and Teen Extreme weeks.
** Create and Manage a Student Training Program
** Because of the extensive volume of knowledge each Guest Services student worker must retain, a robust ongoing training program must be developed. Non-event times at the desk will be utilized to complete weekly quizzes, role play to test situational awareness, where to find information, "what if" scenarios, etc.

FLSA Status - Scanning (Non-exempt)
** Education
* * Required

Education:

College Degree

Preferred Education:

College Degree - Public Relations
** Work Experience
*
* Required Experience:

1+ years in public relations

Preferred Experience:

2+ years at PCC
** Physical Requirements and Skills
** Capable of standing and walking for long periods of time, Group Problem Solving, Hospitality Customer Experience, Interpersonal Relationships, Microsoft Applications, Oral Communications, Professional in conduct and appearance, Situation Management, Written Communication
* Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments.
We reserve the right to fill this role at a higher/lower grade level based on ministry needs.  An assessment may be required to be considered for this position.
* We are looking for qualified individuals who are “Dedicated to Excellence, Committed to Service”. Employee Services hires for , , and , all of which are experiencing tremendous growth.

Our ministry began in 1954 when Pensacola Christian Academy opened with just 35 students. Since then, the Lord has blessed us in many ways. From its inception, we have been
** dedicated to excellence
** as a Christian educational institution that glorifies Christ and is dedicated to training young people to serve God. We are also
** committed to service
** as we reflect the name of Christ to the students whom we minister to daily and to families around the world.
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