Dispatcher, Customer Service​/HelpDesk

Responsibilities

• Receives incoming calls from external and internal Customers.
• Records the following on the Daily schedule:
• Crane size required for the job task.
• Assigned Operator and/or Rigger for the job task.
• Date and time requested to be on job site and estimated hours or days till completion of the task.
• Customer’s complete Company name that will be receiving the invoice. (Division or Location)
• Direction to job location (including County and/or nearest town) and the description of the job task.
• Special rigging that may be required. (i.e. spreader bar, man basket, etc.)
• Contact’s name and phone number(s)
• Invoicing information. (i.e. Charge (Purchase Order), Check, Cash, Charge Card, etc.)
• Completes the job ticket with the following information:
• Date of the assigned job task.
• Time the Operator and/or rigger is to be at location.
• Crane size, this is the size of Crane that the Customer will be invoiced. (Example: 60 ton, even though a 75 ton was used)
• Billing, enter the method that the Customer will be invoiced. (i.e. Charge (Purchase Order), Check, Cash, Charge Card, etc.)
• Customer, complete company name that will be receiving the invoice.
• Contact, customer’s name that will be on site.
• Telephone, Customer’s contact phone number and/or pager.
• Weight, is the weight of the load that will be lifted.
• Height, is the vertical height that the load will be lifted.
• Reach, the total horizontal distance the load will be lifted away from the crane.
• Special rigging, any item that is not normally carried on the crane, such as spreader bar, man basket, slings, and/or special blocks.
• Job description is the explanation of the job task that we will be performing.
• Job location is the directions how to get to the actual job location.
• Operator is the person assigned to perform the job task.
• Estimated length of job is the best estimate that the Customer should provide us that it will take to complete the job task on his location.
• Posts job tickets in the break room for the following day’s assignments.
• Coordinates efforts with the person “On-Call” whenever the schedule is nearly full and/or if there are any concerns such as overlapping times for job assignments, manpower, equipment concerns, etc.
• At the end of your shift reviews with the person “On-Call” all the job assignments that are on the schedule along with any other job tasks that may be forthcoming.
• Ability to read, interpret, and determine that an assigned Crane can perform the lift by utilizing the Manufacturer’s load charts.

• High School diploma or GED required.
• College degree preferred.
• 3-7 years of industrial dispatching/scheduling duties.
• 3-7 years of crane operations, and proper rigging techniques.
• Mechanical and analytical skills preferred.