Concierge

Marriott Hotels -  -  - Responsibilities:
Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.;
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.;
Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.;
Answer, record, and process all guest calls, messages, requests, questions, or concerns.;
Contact appropriate individual or department to resolve guest call, request, or problem.