Collections Representative

TEKsystems is hiring Delinquency Control Counselors for a Fortune 100 Financial Institution in Pensacola, FL!

Start Date:

February 18th, 2026

Description:

Join a fast-paced call center production environment where you'll use an auto-dialer to make outbound calls and receive inbound calls.

• Focus on early-stage collections (1-30 days past due)-this stage does not affect a member's credit score.
• Goal:
  Help members resolve delinquency before moving to mid or late-stage collections.
• Expect 80-120+ calls per day.
• Emphasis on quality interactions, problem-solving, and working accounts effectively-not just high call volume.

• Contact delinquent members to cure delinquency using all available payment options and loss mitigation tools.
• Provide financial counseling and offer solutions such as repayment plans, promises-to-pay, loan modifications, refinances, and deferral programs.
• Gather and analyze financial information to determine the best resolution for members.
• Document all interactions, arrangements, and reasons for delinquency in the collection system.
• Communicate professionally and empathetically while overcoming objections.

• Monday-Friday and 3 Saturdays per month
• Saturday hours: 8:00 AM - 4:30 PM CST.
• Rotating weekday off.
• Hybrid schedule: 2 days per week onsite (8 days per month required). Moving to 3 days per week in April 2026.

• First 4 weeks:
  Hybrid, Monday-Friday, 7:00 AM - 3:30 PM CST (8:00 AM - 4:30 PM EST).
• First 3 days onsite, then 2 days per week onsite during training.
• Nesting:
  Up to 4 weeks onsite for technical training and phone etiquette, followed by leadership‑led skill development. Weekly reassessments — can exit nesting early based on performance.

Job Type &

Location:

This is a Contract to Hire position based out of Pensacola, FL.

The pay range for this position is $17.00 - $17.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a hybrid position in Pensacola, FL.

Final date to receive applications:
This position is anticipated to close on Jan 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed.

We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.