Referral Management Clerk; CLR​/RMC​/Appointment Line Technician

Position Description

This position provides clerical/administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF. Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

Contract performance requirements are governed by the contract. The Contractor shall provide qualified and trained personnel to cover the required hours of performance. The Contractor shall provide CP for conducting business Monday thru Friday, within the various facility's operational duty hours of 7:00 AM to 4:00 PM, except for Federal holidays, when the Government MTF is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings or family/down days.

• Shall read, understand, speak, and write English fluently
• High school diploma or General Educational Development (GED) equivalency
• General office administrative and clerical skills to perform receptionist duties and answer telephones
• Preferred six (6) months of healthcare administrative experience in either an inpatient or outpatient care setting within the last five (5) years
• General medical ethics, telephone etiquette, written/verbal/electronic communication, and customer service skills
• Basic Life Support (BLS) as accepted by American Heart Association (AHA) (Heart Savers, Admins) (Providers course) or American Red Cross