Assistant Store Leader

This job is with Virgin Media O2, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

As an Assistant Store Leader you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will help create a successful, motivated and engaged team through leading, coaching and inspiring.

You will encourage team members to love the job they do. Making every day better for our customers through personal experiences that count.

As an Assistant Store Leader, you will lead, coach, and inspire a team, ensuring a customer‑centric approach across all interactions. Your decisions will uphold and promote the company’s core values, fostering a culture of excellence and motivation within the store.

• Experience working in a fast‑paced environment, not necessarily retail.
• Experience leading and developing teams.
• Experience delivering first‑class customer experiences.
• Experience following process and procedures.
• Experience delivering reviews and performance management.
• Experience working towards targets and driving success.

• Strong communication and listening skills.
• The ability to change and adapt to the business needs.
• Experience in using systems and following processes.
• Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.

Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

We aim to celebrate our people, their lives and everything in-between. Working at Virgin Media O2, you get a reward package bursting with benefits and extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like it’s a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview.

When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.