Customer Service Supervisor

Join to apply for the Customer Service Supervisor role at B&M Retail

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team at Bridge Lane, Penrith. This is a permanent, part-time role working 30 hours per week and will require the flexibility to work shifts in the daytime, evenings and  are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us.

We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.

As an essential retailer, our stores are fast-paced and trade 7 days a week. As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers.

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

• Experience supervising/managing a small team in a fast-paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

• Great benefits including discounts in our stores
• Colleague portal offers additional discount for retailers, hospitality and much more

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We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.