Flexi Admin Crisis Worker

Mountain Healthcare is a leading provider of Health and Justice services across the UK, specializing in healthcare within Sexual Assault Referral Centres (SARCs), Police Custody, and Secure Environments. Guided by the core values of “Be Kind” and “Do the Right Thing,” Mountain Healthcare delivers holistic, trauma‑informed care to improve health outcomes for patients. The organization is committed to delivering not only efficient and effective services but also to prioritizing the health, safety, and rights of all patients.

With premier clinicians and a patient‑centered approach, Mountain Healthcare is dedicated to making a difference in health and justice services.

The Flexi Admin Crisis Worker is a full‑time, on‑site role based in Penrith. Responsibilities include providing critical administrative support to healthcare services, assisting in financial processes such as invoicing, and effectively managing customer service inquiries. The role involves maintaining accurate documentation, ensuring the timely organization of information, and collaborating closely with clinical colleagues. The ideal candidate will demonstrate the ability to work under pressure while contributing to a supportive and empathetic environment for patients and staff.

• Strong skills in Administrative Processes and ability to organize and manage records efficiently
• Excellent Communication and Customer Service skills to interact with diverse groups of people professionally and empathetically
• Experience with Invoicing and Finance‑related duties such as managing financial documentation
• Ability to work in a collaborative and trauma‑informed environment
• Proficiency with relevant office software and technology
• Adaptability and problem‑solving skills to handle sensitive or emergency situations