Warehouse Supervisor

About Us:At Gordon Sinclair, we are trusted makers of well-crafted and beautifully brandable merchandise for work, home, and all the moments in between. Our foundation is built on the following core values:

• Trustworthy:Our foundation is built on trust and integrity. We are reliable, honest, and committed to doing the right thing.
• One Team:Together, we achieve greatness. We celebrate our victories, learn from our losses, and support each other every step of the way. Our strength lies in our unity.
• Resourceful:We are proactive problem-solvers. We encourage continuous learning and adapt to challenges with innovative solutions, ensuring confidentiality and excellence for our employees and customers.
• Creative:Innovation is at our core. We bring creativity to our product decoration and customer service, always finding unique solutions to meet our customers' needs.
• Positive:We foster a positive environment by assuming good intentions, celebrating successes publicly, and providing constructive feedback privately. Respect for everyone is paramount.
• Accountable:We uphold the highest standards. We follow through on our commitments and set clear expectations, holding ourselves and each other accountable.

The Warehouse Supervisor is  responsible for leading and executing dailydockand receiving operations to ensure inbound goods are received accurately, quality-inspected, and transacted properly inNetSuite (ERP/WMS). This role is hands-on and works directly on the dock while coordinating priorities to ensure materials are available for production on time. The supervisor owns inbound inventory accuracy, discrepancy investigation, and lift equipment safety training/compliance.

• Lead daily receiving operations and assign work to ensure inbound flow supports production requirements.

• Ensureall required orders/materials arepulled, staged, and made available to production in a timely manner.

• Coordinate with Production, Customer Service,and Supply Chainto resolve shortages, substitutions, and priority conflicts.

• Maintain dock discipline: staging lanes, labeling, FIFO/lot control, and orderly flow.

• Receive all inbound shipments and complete required transactions inNetSuite ERP/WMS(receipts, transfers, put-away, etc.).

• Validate product, quantity, condition, and supporting documents (POs, packing slips, BOLs, COAs where applicable).

• Ensure items are properly labeled,identified, and put away to correct locations withaccuratesystem status.

• Perform and/or overseeincoming quality inspectionper internal standards.

• Identifydamage, defects, or nonconforming materials; quarantine and elevate per process.

• Maintain inspection records and support corrective action follow-up with suppliers/internal stakeholders.

• Investigate and resolve receiving and inventory discrepancies (shortages, overages, damages, mislabels, transaction errors).

• Perform root-cause analysis and implement corrective actions to prevent repeat issues.

• Support cycle counts and reconciliation activities tied to inbound and receiving locations.

• Lead safety training and enforcement for all lift equipment (forklifts, pallet jacks, reachtrucks, etc.).

• Ensure pre-shift inspections are completed,certificationsremaincurrent, and unsafe behaviors are correctedimmediately.

• Maintain safe dock operations including pedestrian separation, loadsecurement, and housekeeping standards (5S).

• Train and coachwarehouseassociates onprocess compliance, quality expectations, and Net Suite transaction discipline.

• Monitor performance, productivity, accuracy, and attendance; provide feedback and escalation as needed.

• Support hiring, onboarding, and cross-training tomaintaincoverage and flexibility.

• Track and improve KPIs: dock-to-stock time, receiving accuracy, discrepancy rate, damage rate, inspection compliance.

• Identifybottlenecks and implement improvements in staging, put-away, layout, and transaction workflows.