Driver Services Coordinator

At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to grow and develop in your career. You will experience our incredible culture and will be empowered to support your teammates, your customers, and especially your community. Under this roof, we define the future while leading the present through our deep well of experience and our responsibility to the future to drive improvements and innovation in our products.

We are GAF. And under this roof, we protect what matters most.

The Driver Services Coordinator (DSC) is responsible for providing and maintaining appropriate documentation which includes driver sign-in, order verification, printing pick tickets, printing bill of ladings, and depletion of orders. The DSC is responsible for traffic flow throughout the facility and working with Supply Chain personnel to make sure all trucks are processed safely and efficiently. The DSC will also be tasked with actively managing the drivers experience while at the Plant to ensure GAF is driver centric.

The DSC could have additional responsibilities as assigned by Supervisor.

• Confirm that all outbound/inbound finished good loads have been scheduled in Carrier Point as required. Ensure that all carrier arrivals and departures are recorded and maintained in WMS.
• Communicate with Transportation Planner regarding no shows and reschedule as necessary.
• Using the WMS, gate in all arriving carriers, confirm appointment and the load they are picking up/delivering.
• Obtain Trucking Company Name, equipment weights, equipment type, trailer Provide/Confirm with the driver any information or site instructions specific to their load, i.e. appointment time, required equipment (tarps, V-boards), and preparing their vehicle for loading/unloading.
• Be able to recognize and ensure through communicating with Loaders, special customer load requirements are followed.
• Actively manage the truck flow on property using the yard management screen in WMS and FIFO information, direct the carriers to the appropriate loading/unloading areas to maximize loading efficiency and minimize drivers’ time on-premise.
• Upon load completion, the DSC will ensure that all paperwork is signed and completed as required by GAF policy, the driver will be provided with their copies of the paperwork, the order is gated out and depleted using WMS.
• At the end of the day the DSC will confirm all appointments for the day in Carrier Point have been closed out or moved/rescheduled as necessary.
• Process in and out Raw Material trucks following site procedures.
• The DSC will be responsible for ensuring the drivers experience at our Plant is positive and puts GAF in the best position to attract carriers. Duties associated with this task are:
• Greeting the drivers with a cordial and positive attitude during the sign in and sign out process.
• Monitor and manage time on property to ensure load times are not excessive. Address excessive wait times with shipping supervisor and use site knowledge to manage load times.
• Maintain the Driver Breakroom by ensuring it is welcoming and adequately stocked and address any housekeeping issues.
• Work within a stated budget to plan and execute driver activities and giveaways throughout the year so as to show GAF’s appreciation and create a positive experience for the driver.
• Maintain and promote usage of Dock 411. Use feedback from this app to help improve or change processes that will enhance the driver experience while picking up or delivering at a GAF facility.
• Answer general phone line and provide assistance or direct the call as necessary.
• DSC will be expected to answer all general questions in regards to scheduling appointments and directions to the plant.
• The DSC will also assist in making appointments via Carrier Point with both Contract Carriers and CPU’s.
• The DSC will respond to requests in locating alternate locations for put away or picking as may be appropriate for the load.
• The DSC will communicate any discrepancies with the Logistics & Transportation Supervisor or Shipping Supervisor to resolve.
• Takes on special projects within the…