Customer Service Representative; Dispatcher

Customer Service Representative (Dispatcher) - What Will You Do?

• Receives incoming calls and effectively addresses the call accordingly.
• Provides verbal pricing and availability information.
• Works closely with area Sales Representative to provide high quality customer service and accurate pricing.
• Converts customer request or quote into sales order.
• Assign trucks to specific orders based on delivery needs and product type.
• Maintain close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.
• Act as liaison between drivers, quarries/plants, jobs, and customers. This includes addressing inquiries, providing updates, and resolving delivery-related concerns.
• Ensure that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.
• Handle unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.
• Cross-train in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross-training responsibilities include training new coworkers.
• Research existing quotes and orders and assigns new request to proper quote or sales order when applicable.
• Perform other duties as assigned.

• Schedule and dispatch residential and commercial oil deliveries based on customer priority, delivery windows, and route efficiency.
• Monitor fuel levels, degree days, and usage data to proactively schedule automatic and will-call deliveries.
• Communicate delivery details, access instructions, and safety considerations to oil delivery drivers.
• Respond to customer inquiries regarding oil usage, delivery timing, pricing, and emergency or same-day delivery requests.
• Ensure oil delivery operations comply with company procedures, safety standards, and applicable regulatory requirements.
• Address delivery exceptions such as blocked access, weather impacts, equipment issues, or missed deliveries, and communicate resolutions to customers promptly.

• Proven experience in transportation, customer service, and dispatching experience preferred.
• Knowledge of aggregate products, specifications, and delivery schedules preferred.
• Understanding of transportation laws and D.O.T. regulations, including hours of service and weight restrictions on state and federal highways preferred.
• Ability to read road maps, identify trucking routes, and working knowledge of assigned geographical service areas.
• Knowledge of trucks accessories and usages, and applications for each preferred.
• Proven ability to make quick decisions and problem-solve based on factual information.
• Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track preferred.
• Basic knowledge of product offering purpose, and properties.
• Ability to work in a fast-paced and periodically stressful environment with time-sensitive deadlines. This requires flexibility and the ability to handle multiple tasks simultaneously.
• Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work.
• Ability to work independently but as part of a team concept.
• Excellent communication and interpersonal skills.
• High School Diploma or GED required.

• Competitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc.
• Winters Off (Certain Positions) – Due to the seasonality of our work, some positions enjoy winters off while still receiving year-round benefits.
• Career Growth - We pride ourselves in developing coworkers and promoting from within.
• Stable Industry - Our materials are in high demand year over year.