HVAC Install Field Leader

The HVAC Install Field Leader ensures all HVAC installations meet G.F. Bowman's standards for workmanship, safety, and customer satisfaction. This role plays a key part in reducing callbacks and warranty claims while mentoring technicians to consistently deliver high-quality craftsmanship. This individual conducts quality inspections on completed installations, manages first-year warranty and callback visits, and provides hands‑on coaching and technical support to the installation team.

• Complete two quality reviews per lead installer each month to monitor consistency and identify improvement opportunities.
• Document inspection findings with photos, notes, and a standardized checklist in Service Titan.
• Provide immediate feedback when corrective actions are needed.
• Track and report inspection trends to the Installation Manager to guide training and accountability.
• Assist in developing and updating installation quality checklists, procedures, and best practices.

• Coordinate training sessions for installation technicians through outside vendors and track attendance.
• Provide in-field coaching on proper installation techniques, craftsmanship, and company procedures.
• Support onboarding and skill development for new installers and apprentices.
• Recommend training programs based on recurring inspection issues.

• Reduce install callbacks to less than 5% with a goal of 2%.
• Respond to warranty and callback requests within the first year after installation.
• Diagnose workmanship or product‑related failures and communicate findings to the Installation Manager.
• Notify manufacturers when trends in premature part failures are identified.
• Provide corrective coaching when the root cause is workmanship related.
• Maintain detailed documentation of all warranty visits and resolutions.

• Support installation crews by assisting with start‑ups, complex installations, or project completion as directed when it supports training and quality improvement objectives.
• Serve as lead installer on an as‑needed basis.
• Be prepared to step into installation roles to maintain project schedules and customer commitments.
• Assist Sales with technical site visits and communicate feedback from installers.

• Driver's License
• EPA License
• Minimum 5 years as an HVAC Lead Installer
• NATE certification is a plus