Safety & Security Operator

Support the Mission of the Department of Emergency Services; to promote and assist in providing safety and security to Chester County citizens so they can work, live, and grow in a healthy and safe community.

The Safety and Security Operator is responsible for patrolling designated County facilities to prevent fire, theft, vandalism, illegal entry, and to protect the occupants of the facility. The Safety and Security Operator will identify and report incidents at County facilities, be responsible for the safety and security of County facilities, and tour the assigned facility to identify any irregularities, observe protection and fire control equipment, uphold order, and enforce regulations for the facility regarding the premises, personnel, and visitors.

The Safety and Security Operator will screen, confiscate and remove any and all unauthorized items (such as weapons, cameras, recorders, and any other device capable of inflicting injury, capturing an image, or recording a sound) in the possession of an individual or being delivered into monitored facilities.

This position requires availability 24 hours a day, seven days a week, 365 days a year.

This is an essential employee position. Essential employees are obligated to report to work as scheduled or remain at work during emergencies. Following is the Duty Statement for essential employees: “Carries out essential job functions or assigned emergency duties which may involve assignments within the Emergency Operations Center, deployment to a field location to participate in emergency management activities, or other duties as required during periods of emergency.

If received, emergency assignments may be performed under adverse conditions and continue for periods ranging from a few hours to several weeks”.

• Ensure the security, safety, and well‑being of all personnel, visitors, and the premises.
• Provide excellent customer service.
• Adhere to all Standard Operating Procedures.
• Remain in compliance with local, state, and federal regulations.
• Immediately respond to emergencies to provide necessary assistance to employees and visitors.
• Protect the County’s assets relative to theft, assault, fire, and other safety issues.
• Observe the screens that transmit the views of persons and their belongings (weapons detection must be 100% at all times).
• Monitor surveillance, confiscate and remove all weapons being carried by individuals.
• Detect and confiscate all sound or image capturing devices.
• Maintain custody of and return all legally possessed confiscated items to the owners upon completion of their business.
• Confiscate illegal contraband and notify supervisory personnel upon discovery.
• Control visitors 100% at all times and handle any sensitive situations as they occur.
• Report and document all incidents, confrontation or confiscation, or hazardous situations.
• Respond to all alarms and on‑site incidents.
• Provide necessary and appropriate access to local emergency services when required at posted facility.
• Conform to orders on a daily basis.
• Test detection equipment daily to ensure full operational condition and report problems immediately.
• Maintain a favorable image to the general public and county employees.
• Immediately assist the public and county employees.
• Perform other duties, tasks, and special projects, as required.

• High School Diploma or General Education Degree (GED).
• Must always exhibit professional, courteous, and tactful behavior.
• Customer service experience.

• Flexible and able to conform to directives issued by a supervisor.
• Strong verbal and written communication skills and the ability to listen carefully.
• Accurate and detail oriented with strong interpersonal skills.
• Able to use common sense understanding to carry out written or verbal instructions.
• Ability to handle and resolve recurring problems and follow protocols.
• Ability to…