Surveillance Lead Agent - Overnight

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Observing all casino operations via surveillance cameras and taping any potential cheating infractions.
• Operating all surveillance computer equipment.
• Monitoring/patrolling all areas of the facility through the pan, tilt and zoom cameras and recording all pertinent activity on the video recording systems.
• Logs and marks recordings and files them in one of several repositories depending on the activity depicted. Notifying appropriate staff when infractions, cheating, etc. are observed.
• Reporting improper activity or disturbances to supervisor or security team for further investigation.
• In the absence of the salaried shift supervisor, the Lead Agent assumes the supervisory responsibility for the assigned shift.
• Completing daily activity report, noting any pertinent facts.
• Ensuring compliance with applicable state gaming regulations.
• Maintaining all steps of the Red Carpet Customer Service program with each guest and cast member.
• Other duties as assigned.

• High school diploma or general education degree (GED)
• Minimum of 6 months casino surveillance experience.
• Must possess computer skills; working knowledge of surveillance equipment and digital recording systems preferred.
• Must operate under strict confidentiality and fraternization policies due to the nature of work performed.
• Must be able to work in a low light environment.
• Must qualify for licensing by Maryland Gaming Commission