Security Operator - North American SOC

Security Operator – North American SOC

Join Iron Mountain as a Security Operator in our North American Security Operations Center (SOC) located at the Boyers Underground Facility. In this role you will safeguard our people, property, and processes by continuously monitoring security systems, coordinating resource allocation, managing critical incidents, and providing first‑class customer service.

Iron Mountain delivers expert, sustainable solutions in records and information management, digital transformation, data centers, asset lifecycle management, and fine art storage and logistics. We partner with more than 225,000 customers worldwide to preserve invaluable artifacts, protect data privacy, and support innovative, socially responsible practices.

• Continuous monitoring & threat detection using CCTV, access control, alarms, and open‑source intelligence platforms.
• Critical incident response and dispatch—respond to alarms, security breaches, and other incidents, follow protocols, dispatch personnel or emergency services when required, document all actions, and escalates significant incidents to supervisors or managers.
• Compliance & system integrity—follow all security protocols, policies and procedures, ensure all security systems and equipment function properly, and report any issues.
• Analysis & communication—analyze security threats and vulnerabilities, assess potential impact, recommend mitigation, and communicate effectively with internal teams and external agencies (law enforcement, emergency services).
• Documentation & reporting—accurately document all security‑related incidents, investigations, and other relevant information.
• Stay informed—keep abreast of current security threats, trends and best practices.

• 2+ years of experience in the Private Security sector, Law Enforcement, or equivalent.
• Associate degree in Criminal Justice, Business Administration, or a related field (preferred).
• Strong knowledge of security alarm monitoring principles, dispatching, and resource allocation.
• Proven ability to remain calm and make sound decisions under pressure.
• Proficiency with security technology, systems and software such as Pro Watch, Milestone, Avigilon, Crisis
  24, intrusion detection or other access control and CCTV applications.
• Strong organizational and time‑management skills; ability to work independently and as part of a team; excellent written and verbal communication.
• Familiarity with emergency management and incident response procedures.

• Pay: Starting at $20.00/hr (negotiable based on experience); shift differential of $0.50/hr for overnight rotation.
• Shift: Panama schedule (2‑2‑3).
• Location: Boyers, PA 16020.
• Competitive compensation and benefits aligned with experience.
• 2 weeks PTO, sick leave, wellness time, 7 paid holidays + 3 floating holidays (starting January 1).
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Requisition: J0095479

Seniority level: Entry level

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: IT Services and IT Consulting

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you have a physical or mental disability that requires special accommodations, please let us know by emailing accommod

For the Equal Employment Opportunity is the Law posters, supplemental EEO information, and the Pay Transparency Policy Statement, visit our website.