Surveillance Officer

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Provide a safe and secure environment for customers and for company property and employees.
• Observes and reports any and all gaming violations and/or thefts of company property.
• Operates monitor room equipment, including basic computer functions.
• Participates in court actions relating to gaming violations.
• Learns and uses two card count system.
• Learns all games in use and all procedures and cheating indicators of such games.
• Writes proper reports as needed in a timely manner.
• Responds to surveillance supervision and gaming control requests.
• Responds to requests of all other departments when necessary.
• Dispatches shuttle drivers and Security Officers based on business and guest needs.
• Monitors Security entrance and issues vendor/visitor badges according to policy.
• Answers and directs incoming guest calls in a professional manner.
• Issues sensitive and non‑sensitive keys located in Security key boxes according to internal and state regulations.
• Completes surveillance reviews including written reports and review of recorded footage in response to management’s request.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a Credit to the Company and encourages others to do the same.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Must at all times demonstrate ethical and cooperative behavior with guests, co‑workers and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs all other related and compatible duties as assigned.

• Must be a minimum of 21 years of age.
• Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
• Must qualify for certification through NMAST.
• Ability to work varying schedule to include: all shifts, all days and holidays.
• Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision.
• Ability to effectively and efficiently move around all work areas - Work in a fast paced environment.
• Must possess excellent interpersonal and employee relations skills.
  
  - Ability to respond calmly and make rational decisions in stressful situations with co‑workers, guests and vendors.
• Ability to maintain confidentiality.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.
  
  - High School diploma or G.E.D required.
• One to three months previous security or surveillance experience preferred.
• Ability to perform basic mathematical and computer functions.
• Good oral and written communication skills, must be fluent and literate in English.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.