Sales and Account Manager

Alpha Business Forms Inc. is a third-generation, family-owned print and promotional products company entering an exciting new phase of growth under next-generation leadership. We are focused on scaling our operations, strengthening our long-standing local client relationships, and expanding into more developed B2B markets.

We are seeking a motivated, customer-focused,
Sales & Account Manager to join our team. In this role, you’ll support an established client base, blending outside sales, account management, and local delivery support, acting as a trusted advisor to clients, guiding them in developing effective marketing solutions through our print, creative, and promotional product capabilities.

• Develop and maintain relationships with existing clients to drive repeat business.
• Identify new sales opportunities within current accounts and through prospecting.
• Resolve customer questions or issues in a timely and professional manner.
• Maintain accurate records of client interactions, orders, and follow-ups.
• Travel to client sites to deepen strategic client relationships to strengthen client retention
• Attend business networking groups/events regularly to generate business with existing and new clients.
• Generate upselling opportunities by providing client perks via meals, updates on offerings, sample promotional products, and pitching additional products

• We view deliveries as a great opportunity to gain face time & upselling opportunities with our clients
• Perform small deliveries of finished print and promotional materials as needed
• Load and unload materials safely and efficiently

• Assist General Managers in production of in-house orders and inventory management as needed
• Operate production machinery to produce and finish printed materials (e.g., mailers, envelopes, flyers) as needed
  
  Follow safety and quality control procedures

• 2+ years of experience in sales, account management, or customer service (B2B preferred) with a proven track record
• Experience in print, promotional products, or related industries is a plus
• Existing network or book of business in printing or marketing services is a plus
• Strong communication, relationship-building, and organizational skills
• Comfortable managing multiple accounts and deadlines
• Valid driver’s license with a clean driving record
• Able to lift up to 50 lbs

• Base salary plus commission structure
• Assignment of existing accounts within book of business
• Company vehicle for business use
• Access to local networking communities providing direct access to existing customers and prospects
• Paid trips to local and national industry trade shows
• Paid Company Holidays
• PTO with carry over
• Sick Days
• Health Insurance with employer contribution