Specialty Retail Sales Specialist

Location: Elkins Park

Specialty Retail Sales Specialist page is loaded## Specialty Retail Sales Specialist locations:
Remote Pennsylvania time type:
Full time posted on:
Posted 3 Days Agojob requisition : R12877
** As Specialty Retailer Sales Specialist, your essential job responsibilities will include the following:
**** Sales & Business Development
*** Actively engage with prospective customers through inbound calls, SMS, and email to provide expert product guidance and convert inquiries into successful sales.
* Execute targeted outbound campaigns to lead bases and existing customers to identify new sales opportunities and drive incremental revenue.
* Responsible for generating leads and managing the sales process in order to convert new clients.
* Support the execution of business development strategies around retention of existing clients, customer satisfaction, revenue growth, and new business.
* Participates with other key account managers and sales management to develop sales strategies for accounts and helps identify target accounts and opportunities.
* Identifies and solicits cross-selling opportunities with the Senior Manager, Business Ecommerce.
* Works closely with the Install Team to foster additional sales opportunities as well as potential Install Partners.
* Works with the B2B Management Team to identify additional sales opportunities from the existing customer base.
** Customer Experience & Account Management
*** Act as a subject matter expert to resolve customer inquiries, ensuring every interaction aligns with our "people-first" culture and service excellence standards.
* Works with Specialty Retailers & Fleet customers to provide a world-class customer service experience.
* Actively monitor and engage in Slack channels to provide rapid support and maintain team alignment.
* Provides secondary support for customer service issues for order tracking, pricing discrepancies, product mis-ships, and all other customer-related issues.
* Take proactive ownership of resolving escalated service issues to maintain best in class customer trust.
* Monitors and identifies inventory & pricing issues visible on B2B sites.
* Monitors competitive activity in each account and ensures that appropriate response strategies are formulated and communicated.
* Exemplify the Simple Tire Code of Conduct and core values in every internal and external interaction.
** Other Duties as Assigned
**** Hourly Pay Range:****$18 - $21
**** Competencies Required
*** Results Orientation
* Agility* Initiative
* Influence* Customer Focus
* Thinks Broadly
* Understands Data
* Recognize Implications
* Gather Information
** Requirements
* ** 2+ Years in sales and service experience.
* Auto experience preferred.
* Demonstrated proficiency with Microsoft Office and/or Google Docs products, including Windows, Excel, Word, Chrome, Email, web navigation, chat, and customer/order management systems.
* Adaptability/flexibility – Works constructively under pressure, responding resourcefully to change, and maintaining a confident and constructive outlook despite challenges, frustrations, or ambiguity.
* Stays focused and maintains quality when handling multiple tasks at the same time.
* Strong communication skills with customers and team members; friendly and pleasant demeanor over email and phone.
* Must be comfortable talking with customers on the phone as needed. Bilingual skills are a plus (English/Spanish).
* Hands-on Multitasker;
Comfortable with a high volume of support issues to be addressed and have fast writing skills.
* You thrive in a fast-paced, growth company environment.
* Organized and detail-oriented. Excellent organizational skills, multi-tasking skills, math skills, and attention to detail.
* Perseveres and is resilient. Pursues everything with energy & drive & a need to finish; seldom gives up before accomplishing the goal and bounces back from resistance or setbacks.
* Self-sufficient. Ability to work independently and make decisions with minimal supervision.
** Physical

Job Requirements
*** Continuous viewing from and inputting data to a computer screen.
* Speaking through the computer for many video conferences, meetings, and one-to-one conversations.
* Sitting for long periods of time.
* Travel required (