Sales Support Specialist; HYBRID

About InBody New York

InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease‑of‑use.

We proudly produce advanced health technology designed to make understanding and improving health and wellness accessible to everyone. From class‑leading body composition analyzers to user‑friendly automated blood pressure monitors, our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their wellbeing.

InBody is seeking a Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in ensuring all sales are processed accurately, efficiently, and in compliance with company policies. This position works closely with the Sales, Logistics, and Accounting teams to manage the end‑to‑end sales documentation process. The ideal candidate is highly detail‑oriented, organized, and comfortable working with multiple systems to support smooth sales operations.

This role requires strong analytical and communication skills to identify discrepancies, verify order details, and uphold data integrity across CRM and ERP systems. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense and opportunities abound. This is a full‑time, hybrid position at our office located in Trooper, PA, reporting to the Finance Manager.

• Process sales on the backend using information from the CRM to create accurate sales agreements, quotes, and related documentation
• Review sales documents (Purchase Agreements, POs, quotes, sales tax exemption forms, etc.) for accuracy, completeness, and compliance with company policies
• Reproduce approved orders in the ERP system to generate Sales Orders for fulfillment and invoicing
• Identify and flag inconsistencies in sales items, prices, or discounts that do not align with sales policy guidelines
• Invoice delivered orders with correct payment terms, payment type, and supporting documentation
• Verify customer order information to ensure accuracy, including reviewing prior records to prevent duplicates or inconsistencies, and validating supporting documentation for compliance purposes
• Maintain organization, accuracy, and confidentiality when handling sensitive company and customer information, including sales documents and data
• Communicate with sales team regarding incomplete orders or issues to ensure timely and proper processing
• Process returns and other post‑sales‑related orders in ERP according to company policy
• Support resolution of client inquiries related to orders, documentation, or billing
• Perform data entry tasks for sales figures, metrics, and other relevant information
• Perform other duties as assigned by the Finance Manager
• Assisting with shipping arrangements for Logistics for White Glove Services
• Assisting with on/offboarding process for the HR department for MS account creation/deactivation

• 1–2 years of experience in sales operations, order processing, or administrative support (experience in CRM/ERP systems preferred)
• Exceptional attention to detail and accuracy when handling financial or transactional data
• Strong organizational and time management skills with the ability to prioritize multiple tasks and deadlines
• Excellent communication skills, both written and verbal, with the ability to interact effectively across departments
• Proficiency in Microsoft Office; experience with Zoho CRM and Dynamics 365 (ERP) a plus
• Type a minimum of 55+ WPM
• Ability to identify data discrepancies and resolve them proactively
• Comfortable working in a fast‑paced, deadline‑driven environment
• Self‑motivated with a strong sense of accountability and ownership

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• Hands‑on experience with CRM and ERP systems, especially Zoho CRM and Microsoft Dynamics 365 Finance &…