Account Manager - Personal Lines

Join to apply for the Account Manager – Personal Lines role at Acrisure
.

5 days ago Be among the first 25 applicants.

Job Title: Account Manager – Personal Lines

Department: Digital Service Center

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years.

Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

The Person al Lines Digital Account Manager position offers a dynamic opportunity to contribute to client success through strategic consultation, effective relationship management, and the innovative use of technology. The Person al Lines Digital Account Manager is responsible for managing and nurturing client relationships to ensure satisfaction, retention, and growth. This role involves sales and service of insurance products while ensuring retention levels are maintained, handling all complaints, actioning renewals, and overseeing client relationships.

The Account Manager will also leverage technology and market insights to enhance service delivery, identify cross-selling opportunities, and support clients with all their personal lines insurance needs.

• Client Relationship Management: Serve as the primary point of contact for clients, manage day‑to‑day communications, and foster strong, long‑lasting relationships for an assigned book of business. Understand client needs and objectives, provide strategic recommendations, and proactively coordinate renewals.
• Data‑Driven Engagement: Maintain timely and accurate updates on policies. Implement and monitor data‑driven, customer‑tailored marketing or awareness campaigns to drive retention and growth targets.
• Strategic Planning & Support: Identify new opportunities for client growth, share best practices, stay updated with industry trends, and coordinate with internal teams such as Digital Marketing, Human Resources, Compliance, and third‑party partners.
• Client Success & Value Delivery: Drive adoption of self‑service tools, promote additional digital services, exceed client retention and satisfaction metrics, and perform other tasks requested by service team or regional leadership.

Education:

• Bachelor’s degree in business administration or a related field; experience preferred.
• Hold applicable insurance licenses.

Experience:

• Minimum of 2 years in account management or a related role, with current license held for over 1 year.
• Proven experience managing client relationships and achieving retention targets.
• Experience remarketing clients across multiple carriers and providing consultative proposals.
• Ability to cross‑sell products and broaden total client relationship.

Skills:

• Strong client‑management and relationship‑building skills with a client‑focused approach.
• Excellent communication and presentation skills.
• Experience in Applied EPIC or similar account‑management software.
• Ability to multitask across multiple systems and workflows.
• Creative problem‑solving abilities and passion for customer service.

The base compensation range is $40,000 – $75,000. Placement within the range will be based on skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

At Acrisure we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits support every dimension of your life—from health and finances to family and future. Acrisure has pledged more than $22 million through partnerships with Corewell Health Helen DeVos Children’s…