Account Manager - Commercial Lines

Account Manager - Commercial Lines

Apply for the Account Manager - Commercial Lines role at Acrisure
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A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. Acrisure has grown from $38 million to almost $5 billion in revenue over twelve years and employs over 19,000 colleagues in more than 20 countries.

The Commercial Lines Account Manager provides strategic consultation, effective relationship management, and innovative use of technology to drive client success. The role involves sales and service of insurance products, ensuring retention, handling complaints, actioning renewals, and overseeing client relationships. The Account Manager leverages market insights to enhance service delivery, identify cross‑selling opportunities, and support clients with all their commercial insurance needs.

• Client Relationship Management: Serve as primary point of contact, manage day‑to‑day communications, foster strong relationships, and maintain accurate policy updates in the Agency Management System.
• Strategic Engagement and Execution: Implement and monitor data‑driven marketing campaigns, coordinate renewals, drive retention and growth targets, and support client adoption of self‑service tools.
• Strategic Planning and Support: Identify new opportunities for client growth, share best practices, stay updated with industry trends, and collaborate with Digital Marketing, HR, Compliance and third‑party partners.
• Support cross‑functional initiatives that enhance overall digital strategy and contribute to client success.
• Promote additional digital services, drive innovation, and meet or exceed client retention and satisfaction metrics.
• Perform other tasks or projects as requested by service team or region leadership.

• Strong client management and relationship‑building skills with a client‑focused approach.
• Excellent communication and presentation skills, able to convey complex information clearly.
• Experience using account management software and multitasking across multiple systems.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Creative problem‑solving abilities and a passion for customer service.
• Hold applicable insurance licenses.
• Minimum of two years of experience in account management or a related role, with a current license held for over one year.
• Proven experience in managing client relationships and achieving retention targets.
• Experience in remarketing clients across multiple carriers, delivering proposals and providing consultation on available solutions.
• Ability to cross‑sell products to broaden the total client relationship.

• Prior experience with Applied Epic.
• Bachelor’s degree in business administration or related field.

• Candidates should be comfortable with an on‑site presence to support collaboration, leadership, and cross‑functional partnership.

At Acrisure, we build more than a business; we build a community where people can grow, thrive, and make an impact. Our benefits support every dimension of your life, from health and finances to family and future. Acrisure has pledged over $22 million to community medical partnerships.

• Physical Wellness:
  Comprehensive medical, dental, vision, life, and disability insurance; fertility benefits; wellness resources; paid sick time.
• Mental Wellness:
  Generous paid time off and holidays;
  Employee Assistance Program; complimentary Calm app subscription.
• Financial Wellness:
  Immediate vesting in a 401(k); HSA and FSA options; commuter benefits; employee discount programs.
• Family Care:
  Paid maternity and paternity leave (including for adoptive parents); legal plan options; pet insurance coverage.
• … and so much more.

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings, which can vary by subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.