Desk Receptionist

Overview

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates its category and is known for high customer service in retail. We make dreams happen—apply today!

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Note:

The preceding information includes general statements about the role and company culture and is not a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job.

• Welcome all customers with genuine enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely; adapt your style to suit the customer’s needs; problem-solve; demonstrate excellent phone skills and resolve conflicts.
• Use all systems to manage customer flow to deliver a Five-Star Customer Service experience.
• Maintain service vows, including Being Prepared, Welcoming, meeting needs, and being there for all customers, including completing operational checklists and addressing emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team.
• Communicate how alterations can contribute to perfecting the dress for the event in partnership with Alterations; promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and uphold the Dress Code policy.
• Respond promptly to customer questions with product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

• Stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; communicate with customers. May occasionally lift up to 25 pounds. Visual acuity and the ability to use computers, devices, and phones for extended periods are required.

• High school diploma or equivalent; 1–2 years of prior retail experience in apparel, service, or a specialty store environment.

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances (Critical Illness, Hospital Indemnity, Accidental Injury)
• 401K program
• Discounts for identity theft protection, home and auto insurance, mobile
• Legal benefits (Met Life Hyatt Legal Plans)
• Pet insurance

David’s Bridal is committed to diversity, equity, and inclusion. We encourage applications from all qualified candidates and accommodate persons with disabilities. If you need accommodation at any stage of the application process, contact Human Resources at  or . This description is not a comprehensive listing of duties and responsibilities and may be revised at any time.

The starting pay varies by position, location, training, and experience. The base pay range for the state this role is posted in is typically $12–$15/hr and may be higher based on qualifications and internal equity.

• Entry level

• Part-time

• Administrative

• Retail