Retail Manager - Burnley Enterprises

Retail Manager Burnley Enterprises at Kitchen Kettle Village

Intercourse, Pa | $40k - $45k base salary + bonus | Full-time

If you are passionate about making a difference and being part of a team that embraces our values, please apply. We want you on our team!

Spreading Happiness

Creating Exceptional Experiences and Lasting Memories

Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me

• Family-owned and operated since 1954
• Non-traditional retail hours - Closed evenings and Sundays
• 5-day work week
• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• Penn Medicine Health Works
• Wellness programs
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Learning and development opportunities

• Create a fun, engaging, and memorable environment for guests and employees
• Consistently model and reinforce Burnley Enterprises’ Vision, Mission, Values, and How to B.E.
• Maintain a clean, safe, and professional store environment
• Oversee opening and closing procedures and ensure daily operational tasks are completed
• Maintain working knowledge of company systems, including but not limited to inventory management, store coverage, payroll, and email
• Participate in monthly manager meetings and lead monthly store meetings
• Maintain composure and positivity in a fast-paced and result-driven environment
• Move efficiently around the store to support guests and team members
• Work Saturdays, holidays, and peak business periods as required
• Partner with owners and leadership to optimize store performance and operations

• Prioritize time on the sales floor during peak hours to build relationships and drive sales
• Set daily goals and execute monthly and annual sales plans to meet financial objectives
• Create a welcoming and confident shopping experience for every guest
• Build connections with guests to encourage repeat business and follow-up through outreach
• Generate excitement for brands and lead a motivated, high-performing sales team
• Maintain strong product knowledge and provide ongoing training on new and existing products

• Train, coach, and motivate staff to achieve individual and team success
• Ensure all staff members participate in the company’s sales training program
• Communicate policy, procedural, and structural updates clearly and positively
• Hold team members accountable to How to B.E. and company standards
• Maintain behavioral documentation and administer progressive discipline when needed
• Conduct performance evaluations twice annually; evaluate new hires twice within their first 90 days
• Follow the Burnley Enterprises onboarding process and complete all new hire checklists
• Work with the Director of Sales and Merchandising and the Director of Inventory for scheduling and coverage needs
• Ensure compliance with inventory control procedures, including damaged goods transfers and returns

• Follow merchandising guidelines provided by Director of Sales and Merchandising and brand representatives
• Ensure visual standards support sales goals and enhance the guest experience

• Sales leadership and goal-driven mindset
• Strong communication and relationship-building skills
• Team development and coaching ability
• Openness to coaching and feedback to improve personal performance and store leadership
• Organization, prioritization, and time management
• Adaptability in a fast-paced retail environment
• Professionalism, positivity, and accountability
• High level of confidentiality and ethical conduct
• Results-driven with attention to detail
• Proficiency with Microsoft Excel, Outlook, and Word
• Commitment to diversity, equity, and inclusion
• Stress management and composure under pressure

5-day work week | Closed evenings and Sundays
43-45 hours per week | Saturdays required