Team Leader, Retail

Job Description

Posted Monday, January 12, 2026 at 5:00 AM | Expires Friday, February 13, 2026 at 4:59 AM

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania. We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.

Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?

The primary responsibility of a Family Farm and Home team leader is to learn the company’s culture by consistently supporting and strengthening the basic philosophies of the company. investment: A team leader grounded in strong leadership skills, with the ability to motivate and supervise team members. A team leader is a role model, problem‑solver, and strategic thinker, required to manage her/his time to achieve budgeted goals.

A team leader will help the store manager drive sales and profits through merchandising, inventory management, expense control, human resource management and controlling operating costs.

• Promote Family Farm and Home mission statement and family values.
• Assist store manager in promoting an aggressive sales culture with an intense focus on superior customer service.
• Maintain professionalism and positive store morale.
• Responsible for assisting the store manager in the execution and performance of all store job responsibilities through associates and/or his or her own actions.
• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Identify current and future customer requirements by establishing rapport with actual as well as potential customers.
• Establish relationships and support local.attack groups consistent with company values.
• Solicit customers to sign up for Family Farm and Home Programs, i.e., loyalty program, extended warranties, financing etc.
• Verify merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.
• Protect team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• Assist store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Assist store manager in maintaining consistent operations by initiating, coordinating and enforcing operational and personnel policies and procedures.
• Carry out all other duties as assigned by store manager or company official.

A successful team leader must demonstrate excellent leadership and problem solving skills. They will need good oral/written communication skills to effectively interact with customers, vendors and other associates. A successful team leader needs to understand aggressive customer service and be team‑oriented. They will have good management and organizational skills, be detail oriented, and able to handle multiple tasks in a fast‑paced environment.

Team leaders must be able to stand for extended periods of time. They are required to move and handle boxes of merchandise and fixtures throughout the store, climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they will work a flexible schedule including weekends, evenings, and holidays.

At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.

66030 Van Dyke Ave, Washington, MI 48095, USA