Senior Sales Associate

Lancaster 2.0
Lancaster Theater
300 Hartman Bridge Rd
Ronks, PA 17572, USA

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The Senior Sales Associate advances the Retail Team excellence by demonstrating effective customer service, training new employees, implementing selling techniques and improving team efficiency.

• Train and equip team members in all areas of retail processes. Identify learning styles and match training to serve all team members well.
• Partner with Supervisor and Leads to support a culture of oneness and trust through encouragement, mentoring, training, and creative problem solving.
• Collaborate with Retail leads to model and train the Guest Service Commitments, while efficiently meeting sales goals.
• Actively demonstrate a strong understanding of Point of Sales system and Retail procedures, including opening and closing cash procedures.
• Perform in any area of Retail as assigned, including, but not limited to concessions, merchandise, almond stations, and theater carts.
• Support Merchandise and Inventory Lead with maintaining displays, stocking, and procedural development.
• Hold responsibilities of routinely communicating pertinent information to the Retail team and Retail leadership team.
• Partner with the leads to effectively arrange and equip staff for navigating high-volume crowds during load-in and intermission.
• Equipped to function in Retail Lead’s absence and competently perform within all areas of the Retail Team.
• Maintain an up-to-date Serv Safe Manager Certification to provide the highest quality standards within Retail food environments.
• All other duties as assigned.

Prerequisites:

• Strong problem solving and multi-tasking ability
• Anticipate the needs of guests/team members and take initiative to address them
• Guest focused with excellent customer service skills
• Proactive and flexible attitude with strong ability to lead conflict resolution
• Emotional resilience in high stress situations
• Competent in cash handling

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.