Banquet Server; On Call

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

• Health Benefits Insurance package effective Day 1:
  Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD Eco Pass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

• Respond to reasonable guest requests or place guests in contact with an appropriate person for assistance.
• Assure all tables are clean and properly set.
• Enforce all liquor laws and regulations.
• Ensure quality service standards are followed and cost controls are adhered to.
• Prepare beverages, coffee, and food stations according to checklist.
• Know the menu and answer questions regarding food preparation.
• Be familiar with the safe handling of cleaning products and equipment.
• Must successfully complete TIPS training class within 45 days of hire.
• Serve guests and anticipate their needs utilizing Ameristar standards and Signature Sequence of Service.

• Ability to converse conversationally with guests and team members.
• Strong customer service skills.
• Ability to work effectively with independence and as part of a team.
• Ability to follow all departmental and property policies and procedures including but not limited to attendance, appearance, safety, and security policies.
• Must be able and willing to work flexible hours including evenings, weekends, holidays.
• High School Diploma with one year of Guest service experience desired.
• Ability to share or divide attention among several ongoing activities, projects, or assignments.
• Able to communicate effectively to Guests, Team Members, and leaders.
• Ability to identify circumstances or incidents that require the notification and/or approval of others.
• Ability to work at a fast pace with a sense of urgency.
• Strong attention to detail.
• Ability to maintain poise when receiving multiple guest requests.
• Excellent Guest service skills: outgoing personality and demonstrate friendliness and enthusiasm.