Sportsbook Server

Introduction Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

This position will be responsible for providing food and service to all guests in the sports book venue. The ideal candidate will possess significant knowledge of beer, wine, spirits and sports. This is a non‑supervisory position.

• Provide stellar customer service.
• Promptly and appropriately greet guests arriving at table.
• Verbally interact with guests creating a fun and exciting atmosphere.
• Provide information to guests as needed such as beverage, food selections available or sports programming.
• Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Promptly and accurately take beverage and food orders.
• Properly and promptly transmit orders to the culinary staff for preparation.
• Properly serve food items to restaurant guests.
• Properly remove items and dishes from tables as needed.
• Offer or present dessert selections to guests and serve items ordered.
• Refresh and replenish beverages including water, coffee, and alcoholic beverages.
• Prepare checks and present to guests.
• Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, appropriate operation of cash register, cash bag, or bank, and proper use of Micros system.
• Complete tasks to prepare for business including tasks such as wiping down station, straightening and polishing flatware, wiping down and polishing stemware, refilling condiments, wiping chairs, and checking linens.
• Complete tasks for closing including tasks such as resetting a station for the next shift and completing assigned side work.
• Follow appropriate food handling procedures to ensure safe, quality products.
• Complete deposits at the end of each shift as required.
• Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all work areas.
• Perform tasks to ensure an attractive patron dining area associated with the sports book venue including removal of trash and debris from tables and cleaning tables, chairs and sweeping and mopping floors.
• Ensure supplies and products are stocked as needed.
• Attend all departmental and company training programs or meetings as directed.
• Compile information, complete and submit reports as needed.
• Adhere to all company policies and procedures.
• Adhere to all gaming laws and regulations.
• Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.
• Meet department uniform, appearance, and grooming requirements.
• Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the…