Property Manager

Overview

The Property Manager is responsible for providing property management functions for one or more housing site(s), according to the Indianapolis Housing Agency (IHA) Asset Management Department model in conjunction with Rental Assistance Demonstration (RAD) requirements, while remaining in compliance with all applicable regulations, policies, and procedures. This position oversees the management activities, operations, and performance of one or more properties/housing sites owned and/or managed by IHA, and is responsible for maintaining and monitoring fiscal and occupancy status of properties.

This position also completes and monitors budget preparation; monitors operating practices and procedures; and recommends changes to promote operational efficiency. In addition, this position will provide supervision for assigned staff, evaluate work performance, and train site personnel in areas related to property management.

• Monitoring collections, collection loss, vacant unit turnaround times, vacancy reports, court filings, etc. through computer-generated and manual reporting systems, including dialog with other management staff, and operational or organizational meetings.
• Conducting resident interviews, and certification processes designed to ensure that prospective residents meet Agency, United States Department of Housing and Urban Development (HUD), and Indiana Housing and Community Development Authority (IHCDA) guidelines. Precisely verifying income information for applicants and residents according to applicable regulations while maintaining accurate paperwork.
• Leasing apartments to new residents, including showing vacant units, calculating rents, explaining lease terms, and executing lease agreements. Representing IHA in an appropriately professional manner in all interactions with residents, prospective clients, and members of the public.
• Facilitating lease enforcement, including delivering notices of lease violations and taking appropriate action.
• Issuing delinquent rent and eviction notices. Ensuring that resident lease terminations and grievance hearings are properly and timely processed. Testifying on behalf of IHA in court proceedings as required.
• Conducting informal hearings as needed, and making appropriate recommendations in accordance with the Agency’s policies and procedures.
• Assisting with review, and taking appropriate action on resident transfer and reasonable accommodation requests.
• Procuring materials and services in accordance with Agency policy and procedure, along with assisting in inventory control and monitoring of fixed assets.
• Providing assistance and direction in the development of the annual budget for property/housing site(s), as well as monitoring operations budget by reviewing monthly reports and providing input regarding budget status as needed.
• Assisting residents, resident organizations, internal departments, and external agencies to obtain input regarding operational issues, including needs assessments.
• Preparing for file audits and physical inspections along with providing required files and notices to residents, as well as with assisting the Compliance Department in responding to issues or concerns identified during the audit and/or inspection process.
• Assisting with the development and implementation of marketing plans and strategies in order to reach occupancy targets.
• Supervising maintenance personnel, and providing emergency on-call coverage and follow-up for emergencies to ensure proper handling of specific situations.
• Monitoring work order completion and conducting quality control and resident satisfaction surveys in order to address resident complaints and issues in a prompt and efficient manner.
• Maintaining IHA occupancy goals while supervising the vacancy preparation and leasing processes.
• Serving as departmental representative when interacting with other departments, serving on various committees, boards and commissions, and addressing the public; attending meetings to provide input based on specific knowledge of general construction and project management concepts.
• Administering Agency personnel policies,…