Quality Engineer

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.

We areat the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

Scope of Position

The Quality Engineer serves as a technical, subject matter expert and key contributor, partnering cross functionally to strengthen management of the Quality Business System, Production Quality, Supplier Quality, and Continuous Improvement Processes. This role does not include direct reports but may indirectly oversee one or more employees in the quality department.

This position reports to the Quality Manager and is onsite in Export, PA, with up to 25% of domestic travel.

Primary Job Duties and Responsibilities

Customer Quality Leadership

• Lead customer quality issue resolution, including root cause analysis and corrective action.
• Manage customer quality programs with professional customer communication.
• Track, trend, and report on customer quality data.
• Drive global resolution of quality issues as required.
• Elevate customer interaction standards across Quality.
• Serve as a cross functional liaison on key quality assurance issues.
• Utilize Root Cause Corrective Action (RCCA) tracking systems to maintain a credible corrective action board.
• Support Tiered Daily Management and Continuous Improvement Operating Systems.

Production Quality

• Maintain control of the MRB process and nonconforming material.
• Identify productiondriven customer issues and implement preventive controls.
• Implement error proofing methodologies across manufacturing.
• Execute layered processes and product audits to ensure quality performance.

Supplier Quality

• Provide timely, detailed feedback to suppliers for improvement.
• Partner with Corporate Supplier Quality to identify opportunities and manage supplier improvement initiatives.

Quality Systems

• Support customer, agency, and internal audits.
• Maintain site certifications and audit readiness.
• Advance quality tools, including RCCA, PPAP, gage R&R, SPC, and process controls.
• Support the Corporate Quality Operating System, including:
  • MOR analysis and reporting
  • Data integrity and reporting
  • Annual and strategic planning
• Perform additional duties and projects assigned.

Required Qualifications

• Bachelor's degree in engineering, manufacturing, or a related technical/business field.
• Candidate must have a diverse background Including experience in engineering, manufacturing, Supply Chain, and Facilities.
• Results driven, competitive, and able to handle ambiguity
• Project management experience required.
• 5+ years of experience applying Total Quality concepts including root cause excellence, project management excellence, and PPAP excellence, all in a manufacturing environment.
• 5+ years of quality leadership experience (direct or indirect).
• Expertise in New Product Development processes.
• Experience in implementing SPC and advanced analytical techniques.
• Comprehensive knowledge of engineering, Lean, Six Sigma, and quality principles.
• Ability to interface effectively with customers and suppliers.
• Strong organizational skills and attention to detail.
• Read and interpret manufactured parts drawings.
• Experience with metrology and calibration.
• Knowledge of applicable laws, codes, regulations, and safety practices.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

Preferred Qualifications

• Lean Six Sigma Black Belt Certification preferred.
• PMP Certification
• Certified ISO Auditor or ISO Lead Auditor is a plus

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts' seven cultural beliefs:
  Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at…