More jobs:
Service Manager
Job in
East Petersburg, Lancaster County, Pennsylvania, 17520, USA
Listed on 2026-03-04
Listing for:
Lancaster
Full Time
position Listed on 2026-03-04
Job specializations:
-
Management
Operations Manager
Job Description & How to Apply Below
Job Type
Full-time
Description
Lead. Develop. Elevate.
We are seeking a high-impact Service Manager to lead and grow one of our service departments. This role is responsible for building high-performing technicians, delivering 5-star customer experiences, and driving profitable, efficient, and ethical operations.
If you are a natural leader, operationally strong, and motivated by building teams that win, this role is for you, and no field experience is required!
What You'll Do:
Lead & Develop Technicians
- Recruit, hire, and onboard field technicians and apprentices.
- Conduct regular coaching sessions, ride-alongs, and performance reviews.
- Build technical skills, customer experience excellence, and confidence at every stage of technician development.
- Lead ongoing training and customer service best practices.
- Oversee daily service operations and technician performance.
- Manage labor efficiency and department schedule.
- Serve as the escalation point for field and customer concerns.
- Align department performance with revenue and profitability goals.
- Maintain exceptional customer satisfaction standards.
- Model the company's core values daily.
- Set clear expectations and hold team members accountable.
- Promote collaboration, positivity, and continuous improvement.
- Ensure safety compliance and ethical practices at all times.
- Strong technician retention and engagement.
- Consistent revenue growth.
- Exceptional customer satisfaction ratings.
- A positive, accountable team culture.
- Team-focused, supportive work environment
- Opportunity to shape the next generation of field leaders.
- Competitive compensation with performance incentives.
- Company committed to high standards, ethics, and 5-Star service.
- Professional development
- Comprehensive Benefits:
Medical, dental, vision, and life insurance. - Paid vacation
- Company vehicle
- Fun events: family picnics, team outings, cookouts
- 100% local: 2nd generation, women-led, veteran-led, no private equity!
- We proudly serve and give back to our local community
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