Regional Director, Insurance Brokerage

Overview

One Group is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission:
To serve each client as our ONE client.

One Group is one of the fastest growing independent insurance and risk management organizations in the northeast. With team members in 18 locations, One Group is able to provide best in class client resources while maintaining an entrepreneurial, friendly and fun environment. A subsidiary of Community Bank, NA (NYSE: CBU), One Group is headquartered in Syracuse, NY.

The Regional Director for Pennsylvania is responsible for leading, managing, and growing One Group's presence across the Pennsylvania market. This role ensures operational excellence, drives regional sales performance, fosters a culture of service and retention, and represents One Group's values and brand within the region. The Regional Director serves as a strategic leader, partnering closely with Sales, Client Service, Operations, and Practice Leaders to ensure the region thrives both culturally and financially.

• Oversee day to day operations of all Pennsylvania regional offices, ensuring alignment with One Group's strategic objectives in conjunction with senior leadership.
• Maintain responsibility for staffing, workflow oversight, productivity management, and operational efficiency across sales functions-consistent with One Group's broader regional structure models.
• Collaborate with practice leaders, internal operations, and senior leadership to ensure processes and client deliverables meet One Group standards.

• Drive regional sales performance, including new business development, cross sell initiatives, and Centers of Influence (COI) engagement where applicable.
• Establish and monitor sales goals, partnering with Sales Leadership and producers to meet or exceed targets.
• Support producers through coaching, local market intelligence, and client relationship strategy-mirroring expectations outlined in internal leadership role descriptions.

• Ensure delivery of exceptional customer service across Personal, Commercial, Benefits, and Specialty lines represented in the region.
• Monitor retention metrics, engage directly with key clients when needed, and ensure service teams have the training, resources, and support to exceed client expectations.
• Reinforce adherence to One Group's service workflows, quality benchmarks, and regulatory compliance standards.

• Serve as the regional ambassador for One Group's culture, values, and brand standards.
• Represent One Group at client functions, networking events, community engagements, industry forums, and partnership opportunities-consistent with internal expectations for senior leaders.
• Foster a positive, collaborative, high accountability culture aligned with One Group's organizational identity.

• Lead, mentor, and develop managers and staff within the region; ensure strong communication flow, performance coaching, and professional development pathways in conjunction with senior leadership.
• Collaborate with HR on recruitment, organizational structure decisions, and workforce planning.
• Promote a culture of continuous learning, cross functional teamwork, and alignment with enterprise initiatives.

• Execute regional strategies to drive profitability, revenue growth, and operational efficiency-aligned with the organizational regional framework documented in the Regional Roles and Responsibilities.docx.
• Monitor financial performance, reporting, KPIs, and key regional metrics; identify trends, gaps, and opportunities.

• Bachelor's degree required (Business, Insurance, Management, or related field preferred).

• Property & Casualty license required (or obtained within a defined period upon hire).
• Industry designations such as CIC, CPCU, CRM, or similar are preferred.

• Minimum 7-10 years of progressive experience in insurance, financial services, or related fields.
• Demonstrated leadership experience overseeing teams or regional operations.
• Strong understanding of insurance operations, underwriting principles, client relationship management, and sales practices.
• Proven track record driving both sales performance and operational excellence.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to build strong relationships with internal teams, clients, community partners, and carriers.
• Must be self-motivated, strategic, organized, and capable of leading through influence.
• Proficiency in Microsoft Office and agency management systems.

• Regular intraregional travel required to offices, clients, and events.
• Occasional travel to One Group headquarters or leadership meetings may be required.

Compensation: Commensurate with experience plus…