Collections Supervisor
Job in
Indiana, Indiana County, Pennsylvania, 15705, USA
Listing for:
First Commonwealth Bank
Full Time
position
Listed on 2026-01-17
Job specializations:
-
Management
Risk Manager/Analyst
Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly
USD
50000.00
70000.00
YEAR
Job Description & How to Apply Below
Location: IndianaSupervises a team of Collectors and administrative support staff and leads their efforts to mitigate loss, control consumer portfolio delinquency rates, and meet goals. Ensures proper policies and procedures are followed and that activities are performed in accordance with legal guidelines and regulations. Continuously reviews the documentation of collection activity for appropriateness and completeness. Stays abreast of industry trends and related laws and regulations in order to update procedures and effectively train staff.
Excellent communication, organizational, and time management skills as well as proficient mathematical and analytical skills required.
Essential
Job Responsibilities Supervises a team of Collectors and administrative staff and leads their efforts to mitigate loss, control consumer portfolio delinquency rates, and meet goals.Ensures proper policies and procedures are followed and that activities common adhere to legal guidelines and regulations.Continuously reviews the documentation of collection activity for appropriateness and completeness.Coordinates the team’s workflow then establishes and communicates the departmental schedule monthly to ensure coverage of all necessary shifts.Assists with responses to internal and بغیر externos Auditors, Examiners, and Credit Bureau disputes.Provides hands‑on support of collection and recovery efforts by:- Handling call escalation to diffuse difficult situations
- Collecting employee delinquencies and corporate credit cards
- Negotiating and recommending terms of settlements
- Reviewing write‑ups and approving tickets for charge‑offs
- Performing Collector duties as required
Stays abreast of industry trends and related laws and regulations, such as the Fair Debt Collections Practices Act, to update procedures and effectively train staff.Reviews and approves GL tickets, maintenances, and NSF checks on Business Lines of Credit at or over limit.Inspects repossessed vehicles and approves their sale at auction, visits properties and collateral to determine value as well as appropriate next steps, serving as backup to the department Manager.May perform collections on small commercial or business banking loans for assigned region(s).Bona Fide Occupational Qualifications
Associate’s degree or equivalent experience.A minimum of three (3) years collections-related work experience required; supervisory experience preferred.Excellent communication, organizational, and time management skills as well as proficient mathematical and analytical skills required. Microsoft Word, Excel, and general PC skills required.Comprehensive knowledge of the Fair Debt Collections Practices Act and all applicable laws and regulations.Must possess a valid driver’s license and travel regionally.CIVECT Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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